Hi,

brand new SLES10SP1 32bit fully patched (as of 8.sep.08),
brand new ZCM10SP1 install in new ZCM zome
brand new ZCM10SP1 Reporting server installed withou problems or errors

In ZCC under Reporting we get the link to Bussinnes Object Reports, but
after clicking on it all we get is "Error: An error occurred while
trying to launch the ZENworks Reporting Java Infoview. For more details,
see the ZCC log"

After aprox. 10 Reporting Server installs only ONCE was the server
functioning ( in various enviroments), so there must be something
seriously wrong with the install procedure.

Here is the excerpt from zcc.log:

08 Sep 2008 11:58:51 ============== Exception (begin)
===========================
08 Sep 2008 11:58:51 Exception occured
com.novell.zenworks.reports.exception.ReportExcept ion:
com.crystaldecisions.sdk.exception.SDKException$OC AFramework: Server
prbit.replaced.si not found or server may be down
cause:com.crystaldecisions.enterprise.ocaframework .OCAFrameworkException$NotFoundInDirectory:
Server prbit.replaced.si not found or server may be down
cause:java.net.ConnectException: Connection refused
detail:Server prbit.replaced.si not found or server may be down
The exception originally thrown was java.net.ConnectException:
Connection refused
detail:Server prbit.replaced.si not found or server may be down
The exception originally thrown was
com.crystaldecisions.enterprise.ocaframework.OCAFr ameworkException$NotFoundInDirectory:
Server prbit.replaced.si not found or server may be down
cause:java.net.ConnectException: Connection refused
detail:Server prbit.replaced.si not found or server may be down
The exception originally thrown was java.net.ConnectException:
Connection refused and had the following message: Server
prbit.replaced.si not found or server may be down
The exception originally thrown was java.net.ConnectException:
Connection refused
at
com.novell.zenworks.reports.boe.SessionManager.get Token(SessionManager.java:207)
at
com.novell.zenworks.admin.pages.reports.ReportRedi rection.getInfoViewURL(ReportRedirection.java:367)
at
com.novell.zenworks.admin.pages.reports.ReportRedi rection.launchCustomReport_Clicked(ReportRedirecti on.java:126)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at
sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:39)
at
sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at com.novell.web.controls.WebControl.fireEvent(WebCo ntrol.java:1977)
at com.novell.web.controls.WebControl.fireEvent(WebCo ntrol.java:1952)
at
com.novell.zenworks.fw.web.internal.layout.Task.ra isePostBackEvent(Task.java:220)
at com.novell.web.controls.Page.raisePostBackEvent(Pa ge.java:884)
at com.novell.web.controls.Page.raisePostBackEvents(P age.java:871)
at com.novell.web.controls.Page.internalProcessReques t(Page.java:583)
at com.novell.web.controls.Page.processRequest(Page.j ava:527)
at
com.novell.zenworks.fw.web.internal.layout.Index.p rocessRequest(Index.java:479)
at com.novell.web.internal.controls.PageTag.doEndTag( PageTag.java:86)
at org.apache.jsp.jsp.index_jsp._jspService(index_jsp .java:175)
at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:98)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:803)
at
org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:328)
at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:315)
at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:265)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:803)
at
org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:269)
at
org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:188)
at
org.apache.catalina.core.ApplicationDispatcher.inv oke(ApplicationDispatcher.java:691)
at
org.apache.catalina.core.ApplicationDispatcher.pro cessRequest(ApplicationDispatcher.java:469)
at
org.apache.catalina.core.ApplicationDispatcher.doF orward(ApplicationDispatcher.java:364)
at
org.apache.catalina.core.ApplicationDispatcher.for ward(ApplicationDispatcher.java:301)
at com.novell.web.NJWCServlet.serviceImpl(NJWCServlet .java:97)
at
com.novell.zenworks.fw.web.internal.ZENworksServle t.service(ZENworksServlet.java:84)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:803)
at
org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:269)
at
org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:188)
at
com.patchlink.sapphire.web.pages.vulnerability.ses sion.HibernateSessionFilter.doFilter(HibernateSess ionFilter.java:75)
at
org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:215)
at
org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:188)
at
org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:210)
at
org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:174)
at
org.apache.catalina.authenticator.AuthenticatorBas e.invoke(AuthenticatorBase.java:525)
at
org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:127)
at
org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:117)
at
org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:108)
at
com.novell.zenworks.tomcat.ZENRequestValve.invoke( ZENRequestValve.java:1122)
at
org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:151)
at
org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:870)
at
org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt ocol.java:665)
at
org.apache.tomcat.util.net.PoolTcpEndpoint.process Socket(PoolTcpEndpoint.java:528)
at
org.apache.tomcat.util.net.LeaderFollowerWorkerThr ead.runIt(LeaderFollowerWorkerThread.java:81)
at
org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:685)
at java.lang.Thread.run(Thread.java:595)
Caused by: com.crystaldecisions.sdk.exception.SDKException$OC AFramework:
Server prbit.replaced.si not found or server may be down
cause:com.crystaldecisions.enterprise.ocaframework .OCAFrameworkException$NotFoundInDirectory:
Server prbit.replaced.si not found or server may be down
cause:java.net.ConnectException: Connection refused
detail:Server prbit.replaced.si not found or server may be down
The exception originally thrown was java.net.ConnectException:
Connection refused
detail:Server prbit.replaced.si not found or server may be down
The exception originally thrown was
com.crystaldecisions.enterprise.ocaframework.OCAFr ameworkException$NotFoundInDirectory:
Server prbit.replaced.si not found or server may be down
cause:java.net.ConnectException: Connection refused
detail:Server prbit.replaced.si not found or server may be down
The exception originally thrown was java.net.ConnectException:
Connection refused and had the following message: Server
prbit.replaced.si not found or server may be down
The exception originally thrown was java.net.ConnectException:
Connection refused
at com.crystaldecisions.sdk.exception.SDKException.ma p(Unknown Source)
at com.crystaldecisions.sdk.occa.security.internal.t. a(Unknown Source)
at com.crystaldecisions.sdk.occa.security.internal.t. a(Unknown Source)
at com.crystaldecisions.sdk.occa.security.internal.t. userLogon(Unknown
Source)
at com.crystaldecisions.sdk.occa.security.internal.l. userLogon(Unknown
Source)
at com.crystaldecisions.sdk.framework.internal.d.logo n(Unknown Source)
at com.crystaldecisions.sdk.framework.internal.d.logo n(Unknown Source)
at
com.novell.zenworks.reports.boe.SessionManager.get Token(SessionManager.java:198)
... 50 more
Caused by:
com.crystaldecisions.enterprise.ocaframework.OCAFr ameworkException$NotFoundInDirectory:
Server prbit.replaced.si not found or server may be down
cause:java.net.ConnectException: Connection refused
detail:Server prbit.replaced.si not found or server may be down
The exception originally thrown was java.net.ConnectException:
Connection refused
at com.crystaldecisions.enterprise.ocaframework.l.fin d(Unknown Source)
at com.crystaldecisions.enterprise.ocaframework.i.int (Unknown Source)
at com.crystaldecisions.enterprise.ocaframework.i.a(U nknown Source)
at
com.crystaldecisions.enterprise.ocaframework.i.bui ldServerInfo(Unknown
Source)
at com.crystaldecisions.enterprise.ocaframework.aa.fo r(Unknown Source)
at com.crystaldecisions.enterprise.ocaframework.Servi ceMgr.for(Unknown
Source)
at com.crystaldecisions.enterprise.ocaframework.p.a(U nknown Source)
at
com.crystaldecisions.enterprise.ocaframework.Servi ceMgr.getManagedService(Unknown
Source)
... 57 more
Caused by: java.net.ConnectException: Connection refused
at java.net.PlainSocketImpl.socketConnect(Native Method)
at java.net.PlainSocketImpl.doConnect(PlainSocketImpl .java:333)
at java.net.PlainSocketImpl.connectToAddress(PlainSoc ketImpl.java:195)
at java.net.PlainSocketImpl.connect(PlainSocketImpl.j ava:182)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.j ava:366)
at java.net.Socket.connect(Socket.java:519)
at java.net.Socket.connect(Socket.java:469)
at java.net.Socket.<init>(Socket.java:366)
at java.net.Socket.<init>(Socket.java:179)
... 65 more
08 Sep 2008 11:58:51

Exception Info:
08 Sep 2008 11:58:51 Class.......
com.novell.zenworks.reports.exception.ReportExcept ion
08 Sep 2008 11:58:51 Message.....
com.crystaldecisions.sdk.exception.SDKException$OC AFramework: Server
prbit.replaced.si not found or server may be down
cause:com.crystaldecisions.enterprise.ocaframework .OCAFrameworkException$NotFoundInDirectory:
Server prbit.replaced.si not found or server may be down
cause:java.net.ConnectException: Connection refused
detail:Server prbit.replaced.si not found or server may be down
The exception originally thrown was java.net.ConnectException:
Connection refused
detail:Server prbit.replaced.si not found or server may be down
The exception originally thrown was
com.crystaldecisions.enterprise.ocaframework.OCAFr ameworkException$NotFoundInDirectory:
Server prbit.replaced.si not found or server may be down
cause:java.net.ConnectException: Connection refused
detail:Server prbit.replaced.si not found or server may be down
The exception originally thrown was java.net.ConnectException:
Connection refused and had the following message: Server
prbit.replaced.si not found or server may be down
The exception originally thrown was java.net.ConnectException:
Connection refused
08 Sep 2008 11:58:51 Logged at... ReportRedirection...376
08 Sep 2008 11:58:51 ============== Exception (end)
=============================
08 Sep 2008 11:58:51 MessageUtil..........78 :Error: An error occurred
while trying to launch the ZENworks Reporting Java Infoview. For more
details, see the ZCC log.
08 Sep 2008 12:00:23 FrameworkAuthentica..59 :>>> Cleaning up session
08 Sep 2008 12:00:23 FrameworkAuthentica..64 :------------Index.java :
session attributes removed---------
08 Sep 2008 12:00:23 MessageUtil..........99 :Note: Logout completed
successfully.
08 Sep 2008 12:10:14 ZENworksContextList..95 :ZENworks Initialized on
[/opt/novell/zenworks/share/tomcat/webapps/zenworks/]
08 Sep 2008 12:11:08 ============== Exception (begin)
===========================
08 Sep 2008 12:11:08 Exception occured
com.novell.zenworks.reports.exception.ReportExcept ion:
java.lang.RuntimeException: SSL mode is being requested. Failure
occurred trying to open or read data from the file named
/etc/opt/novell/zenworks/security/server.key. The error message is
/etc/opt/novell/zenworks/security/server.key (No such file or directory).
at
com.novell.zenworks.reports.boe.SessionManager.get Token(SessionManager.java:211)
at
com.novell.zenworks.admin.pages.reports.ReportRedi rection.getInfoViewURL(ReportRedirection.java:367)
at
com.novell.zenworks.admin.pages.reports.ReportRedi rection.launchCustomReport_Clicked(ReportRedirecti on.java:126)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at
sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:39)
at
sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at com.novell.web.controls.WebControl.fireEvent(WebCo ntrol.java:1977)
at com.novell.web.controls.WebControl.fireEvent(WebCo ntrol.java:1952)
at
com.novell.zenworks.fw.web.internal.layout.Task.ra isePostBackEvent(Task.java:220)
at com.novell.web.controls.Page.raisePostBackEvent(Pa ge.java:884)
at com.novell.web.controls.Page.raisePostBackEvents(P age.java:871)
at com.novell.web.controls.Page.internalProcessReques t(Page.java:583)
at com.novell.web.controls.Page.processRequest(Page.j ava:527)
at
com.novell.zenworks.fw.web.internal.layout.Index.p rocessRequest(Index.java:479)
at com.novell.web.internal.controls.PageTag.doEndTag( PageTag.java:86)
at org.apache.jsp.jsp.index_jsp._jspService(index_jsp .java:175)
at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:98)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:803)
at
org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:328)
at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:315)
at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:265)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:803)
at
org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:269)
at
org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:188)
at
org.apache.catalina.core.ApplicationDispatcher.inv oke(ApplicationDispatcher.java:691)
at
org.apache.catalina.core.ApplicationDispatcher.pro cessRequest(ApplicationDispatcher.java:469)
at
org.apache.catalina.core.ApplicationDispatcher.doF orward(ApplicationDispatcher.java:364)
at
org.apache.catalina.core.ApplicationDispatcher.for ward(ApplicationDispatcher.java:301)
at com.novell.web.NJWCServlet.serviceImpl(NJWCServlet .java:97)
at
com.novell.zenworks.fw.web.internal.ZENworksServle t.service(ZENworksServlet.java:84)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:803)
at
org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:269)
at
org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:188)
at
com.patchlink.sapphire.web.pages.vulnerability.ses sion.HibernateSessionFilter.doFilter(HibernateSess ionFilter.java:75)
at
org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:215)
at
org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:188)
at
org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:210)
at
org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:174)
at
org.apache.catalina.authenticator.AuthenticatorBas e.invoke(AuthenticatorBase.java:525)
at
org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:127)
at
org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:117)
at
org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:108)
at
com.novell.zenworks.tomcat.ZENRequestValve.invoke( ZENRequestValve.java:1122)
at
org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:151)
at
org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:870)
at
org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt ocol.java:665)
at
org.apache.tomcat.util.net.PoolTcpEndpoint.process Socket(PoolTcpEndpoint.java:528)
at
org.apache.tomcat.util.net.LeaderFollowerWorkerThr ead.runIt(LeaderFollowerWorkerThread.java:81)
at
org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:685)
at java.lang.Thread.run(Thread.java:595)
Caused by: java.lang.RuntimeException: SSL mode is being requested.
Failure occurred trying to open or read data from the file named
/etc/opt/novell/zenworks/security/server.key. The error message is
/etc/opt/novell/zenworks/security/server.key (No such file or directory).
at
com.crystaldecisions.enterprise.ocaframework.Servi ceMgr.<init>(Unknown
Source)
at
com.crystaldecisions.enterprise.ocaframework.Servi ceMgrFactory.getServiceMgr(Unknown
Source)
at com.crystaldecisions.sdk.occa.security.internal.l. <init>(Unknown Source)
at
com.crystaldecisions.sdk.occa.security.internal.Se curityFactory.makeSecurityMgr(Unknown
Source)
at com.crystaldecisions.sdk.framework.internal.d.<ini t>(Unknown Source)
at
com.crystaldecisions.sdk.framework.internal.CEFact ory.makeSessionMgr(Unknown
Source)
at
com.crystaldecisions.sdk.framework.CrystalEnterpri se.getSessionMgr(Unknown
Source)
at
com.novell.zenworks.reports.boe.SessionManager.get Token(SessionManager.java:196)
... 50 more
08 Sep 2008 12:11:08

Exception Info:
08 Sep 2008 12:11:08 Class.......
com.novell.zenworks.reports.exception.ReportExcept ion
08 Sep 2008 12:11:08 Message..... java.lang.RuntimeException: SSL
mode is being requested. Failure occurred trying to open or read data
from the file named /etc/opt/novell/zenworks/security/server.key. The
error message is /etc/opt/novell/zenworks/security/server.key (No such
file or directory).
08 Sep 2008 12:11:08 Logged at... ReportRedirection...376
08 Sep 2008 12:11:08 ============== Exception (end)
=============================
08 Sep 2008 12:11:08 MessageUtil..........78 :Error: An error occurred
while trying to launch the ZENworks Reporting Java Infoview. For more
details, see the ZCC log.