So, I finally got reporting server installed. My only problem is that I
can only use it when logged into ZCC as Administrator. When I attempt
to use it when logged in with my account, it gives a message "Error:
An error occurred while trying to launch the ZENworks Reporting Java
Infoview. For more details, see the ZCC log."

The ZCC log shows the below message... Any ideas from the experts?

18 Sep 2008 09:47:19 ============== Exception (begin)
===========================
18 Sep 2008 09:47:19 Exception occured
com.novell.zenworks.reports.exception.ReportExcept ion:
com.crystaldecisions.sdk.exception.SDKServerExcept ion: An error occurred
at the server :
Enterprise authentication could not log you on. Please make sure your
logon information is correct.

cause:com.crystaldecisions.enterprise.ocaframework .idl.OCA.oca_abuse:
IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2
detail:An error occurred at the server :
Enterprise authentication could not log you on. Please make sure your
logon information is correct.

The server supplied the following details: OCA_Abuse exception 10499 at
[exceptionmapper.cpp : 65] 42040 {}
...Enterprise authentication could not log you on. Please make
sure your logon information is correct. Unknown user



at
com.novell.zenworks.reports.boe.SessionManager.get Token(SessionManager.java:207)
at
com.novell.zenworks.admin.pages.reports.ReportRedi rection.getInfoViewURL(ReportRedirection.java:367)
at
com.novell.zenworks.admin.pages.reports.ReportRedi rection.launchCustomReport_Clicked(ReportRedirecti on.java:126)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at
sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:39)
at
sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at
com.novell.web.controls.WebControl.fireEvent(WebCo ntrol.java:1977)
at
com.novell.web.controls.WebControl.fireEvent(WebCo ntrol.java:1952)
at
com.novell.zenworks.fw.web.internal.layout.Task.ra isePostBackEvent(Task.java:220)
at com.novell.web.controls.Page.raisePostBackEvent(Pa ge.java:884)
at com.novell.web.controls.Page.raisePostBackEvents(P age.java:871)
at
com.novell.web.controls.Page.internalProcessReques t(Page.java:583)
at com.novell.web.controls.Page.processRequest(Page.j ava:527)
at
com.novell.zenworks.fw.web.internal.layout.Index.p rocessRequest(Index.java:479)
at
com.novell.web.internal.controls.PageTag.doEndTag( PageTag.java:86)
at org.apache.jsp.jsp.index_jsp._jspService(index_jsp .java:175)
at
org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:98)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:803)
at
org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:328)
at
org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:315)
at
org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:265)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:803)
at
org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:269)
at
org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:188)
at
org.apache.catalina.core.ApplicationDispatcher.inv oke(ApplicationDispatcher.java:691)
at
org.apache.catalina.core.ApplicationDispatcher.pro cessRequest(ApplicationDispatcher.java:469)
at
org.apache.catalina.core.ApplicationDispatcher.doF orward(ApplicationDispatcher.java:364)
at
org.apache.catalina.core.ApplicationDispatcher.for ward(ApplicationDispatcher.java:301)
at com.novell.web.NJWCServlet.serviceImpl(NJWCServlet .java:97)
at
com.novell.zenworks.fw.web.internal.ZENworksServle t.service(ZENworksServlet.java:84)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:803)
at
org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:269)
at
org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:188)
at
com.patchlink.sapphire.web.pages.vulnerability.ses sion.HibernateSessionFilter.doFilter(HibernateSess ionFilter.java:75)
at
org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:215)
at
org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:188)
at
org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:210)
at
org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:174)
at
org.apache.catalina.authenticator.AuthenticatorBas e.invoke(AuthenticatorBase.java:525)
at
org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:127)
at
org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:117)
at
org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:108)
at
com.novell.zenworks.tomcat.ZENRequestValve.invoke( ZENRequestValve.java:1122)
at
org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:151)
at
org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:870)
at
org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt ocol.java:665)
at
org.apache.tomcat.util.net.PoolTcpEndpoint.process Socket(PoolTcpEndpoint.java:528)
at
org.apache.tomcat.util.net.LeaderFollowerWorkerThr ead.runIt(LeaderFollowerWorkerThread.java:81)
at
org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:685)
at java.lang.Thread.run(Thread.java:595)
Caused by: com.crystaldecisions.sdk.exception.SDKServerExcept ion: An
error occurred at the server :
Enterprise authentication could not log you on. Please make sure your
logon information is correct.

cause:com.crystaldecisions.enterprise.ocaframework .idl.OCA.oca_abuse:
IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2
detail:An error occurred at the server :
Enterprise authentication could not log you on. Please make sure your
logon information is correct.

The server supplied the following details: OCA_Abuse exception 10499 at
[exceptionmapper.cpp : 65] 42040 {}
...Enterprise authentication could not log you on. Please make
sure your logon information is correct. Unknown user



at
com.crystaldecisions.sdk.exception.SDKServerExcept ion.map(Unknown Source)
at com.crystaldecisions.sdk.exception.SDKException.ma p(Unknown
Source)
at com.crystaldecisions.sdk.occa.security.internal.t. a(Unknown
Source)
at
com.crystaldecisions.sdk.occa.security.internal.t. userLogon(Unknown Source)
at
com.crystaldecisions.sdk.occa.security.internal.l. userLogon(Unknown Source)
at com.crystaldecisions.sdk.framework.internal.d.logo n(Unknown
Source)
at com.crystaldecisions.sdk.framework.internal.d.logo n(Unknown
Source)
at
com.novell.zenworks.reports.boe.SessionManager.get Token(SessionManager.java:198)
... 50 more
Caused by:
com.crystaldecisions.enterprise.ocaframework.idl.O CA.oca_abuse:
IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2
at
com.crystaldecisions.enterprise.ocaframework.idl.O CA.oca_abuseHelper.read(oca_abuseHelper.java:106)
at
com.crystaldecisions.enterprise.ocaframework.idl.O CA.OCAs._LogonEx3Stub.UserLogonEx3(_LogonEx3Stub.j ava:138)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at
sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:39)
at
sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at
com.crystaldecisions.enterprise.ocaframework.e.inv oke(Unknown Source)
at
com.crystaldecisions.sdk.occa.security.internal.m. UserLogonEx3(Unknown
Source)
at com.crystaldecisions.sdk.occa.security.internal.t. a(Unknown
Source)
... 56 more
18 Sep 2008 09:47:19

Exception Info:
18 Sep 2008 09:47:19 Class.......
com.novell.zenworks.reports.exception.ReportExcept ion
18 Sep 2008 09:47:19 Message.....
com.crystaldecisions.sdk.exception.SDKServerExcept ion: An error occurred
at the server :
Enterprise authentication could not log you on. Please make sure your
logon information is correct.

cause:com.crystaldecisions.enterprise.ocaframework .idl.OCA.oca_abuse:
IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2
detail:An error occurred at the server :
Enterprise authentication could not log you on. Please make sure your
logon information is correct.

The server supplied the following details: OCA_Abuse exception 10499 at
[exceptionmapper.cpp : 65] 42040 {}
...Enterprise authentication could not log you on. Please make
sure your logon information is correct. Unknown user



18 Sep 2008 09:47:19 Logged at... ReportRedirection...376
18 Sep 2008 09:47:19 ============== Exception (end)
=============================
18 Sep 2008 09:47:19 MessageUtil..........78 :Error: An error occurred
while trying to launch the ZENworks Reporting Java Infoview. For more
details, see the ZCC log.