Hi,

Hoping someone can cast some light on this.

Our helpdesk system has been moved from within our network to a
webserver
on the net which we access using IE5. We found it was impossible to
access
this java based web-app using Bordermanager (previous post here) and
we
have instead a firewall rule enabling anyone to go out directly from
their
workstn to this particular site.

To stop Bordermanager trying to handle these requests we put a rule in
the
exclusions list in the proxy settings within IE5 to tell the browser
not
to use the proxy to try to get to the new Helpdesk URL. This works
fine
for users who are also internet users and have the red key.

But other users are experiencing problems with other IE-based apps
which
access internal servers here, and thus also require an exclusion rule.
It
seems that, if the exclusion rule is in place for the internet-based Helpdesk web-server, then this somehow causes other intRAnet-based web

apps to try to access the web. They then try to authenticate to
Bordermanager as an SSL user (we have SSL enabled for a few mac and
NT-
only machines) and this generally messes everything up: java apps
don't
load, the "Do you want to accept this certificate?" msg comes up, and
the
apps don't work.

When we remove the exclusion rule for the web-based external Helpdesk
app
then the other intranet apps work ok.

Other than disabling SSL I can't think what to do. We've changed the exclusion for the Helpdesk app so it doesn't say "WWW", but no
difference.

As I say it only seems to effect non-red key users. We could make them

into Bordermanager users, but that would use up some licenses and
we're
getting short.

Any ideas?

Thanks,



Steve Law