Hello, we would like to give our HelpDesk just the basic remote control rights thru a Role in ZCM 10.1. I created a Role called HelpDesk and assigned all the default rights for 'Remote Management Rights' (RC RV TF RE RD URM ). This allows them to remote control thru the Password method. However when they attempt to use the Rights method, it displays a message that says, "You do not have rights to perform the Remote Control operation on this device." Do I have to give additional rights?