Is there a way to configure BM 3.9 and the user's PC to bypass the BM
Proxy services for a specific URL address (IP not directly obtainable
from vendor)?

Specifically, we are using a call center WEB application provided by
Verizon and must bypass proxy services

HTTPS:// . . .

I know I can add the URL to my IE configuration (Tools - Internet
Options - Connections - LAN settings - Advanced - Exceptions), but this
only causes the IE to freeze and go nowhere.

Tracert gives me this as the end point:

24 95 ms 96 ms 96 ms []