We have Zenworks 10_1_1 running on a Windows 2008 server, and are trying to upgrade to 10_1_2a. This is the only server in the system. The update downloads successfully, and I deploy it to the server, where it shows as 'pending'. When I go to the server and refresh the adaptive agent, it appears to refresh, and then the update shows 'failed'.

When I click on the failed update and then the error, it says "an unknown error has occurred during the deployment. Check the system-update.log on the device for details." When I go to the device, I see many entries in the message log, all 'green' informational, with no warnings or errors. Included in these are several with "Content System-Update.." and messages like "Zenworks-version-10.1.2.msi successfully imported into the system."

All indications are that the server is still at 10_1_1, even after several reboots.

How can I get this update installed to the server?