We are running 10.1.2
On all management PCs, we are seeing IE7 open a second vnc session, whether it's shared collaborate or exclusive, when using IE7 for remote control.
This doesn't occur with FF2. Of course, I am perfecting happy to use FF2 for RC but I need to give our helpdesk users the option.

We are also seeing that remote control rights simply don't work. A user must be made super administrator to successfully RC to a device.

Thanks for any help,