I have given up using other people's threads and have started my own.

I am trying to update from 10.1.0 to 10.1.1 on a win2003sp2R2 server.

This server started out as 10.0. I have only ever used system update over the years to bring it all the way up to 10.1.0. Yes, the schema update has been applied.

System update downloads the 10.1.0 update just fine and allows me to deploy it. I deploy it only to my primary server, I refresh the server and the update goes from pending to failed. The failure is immediate (within about 30 seconds). It is almost like it is not even trying...
Clicking on "Error" it says that an unexpected error occurred and to look at the system-update.log. There is no system-update.log (or more to the point no current entries in any of the system-update logs).

I have followed the instructions for the manual update and it fails in exactly the same way.

10.1 is baselined, but I am beginning to think there must be a problem with the 10.1 update that is preventing the 10.1.1. update from running.

Digging through the various log files I finally found something interesting in the zmd-messages.log. The relevant portion is below but here is the key exception:
[DEBUG] [02/17/2009 16:48:19.597] [1084] [ZenworksWindowsService] [19] [] [SystemUpdateModule] [] [Stack: Novell.Zenworks.Content.Exceptions.InaccessibleCon tentException: Content id cc0b8859940a950ed386a751a1b7f4f0 is inaccessible:

It is true the zencache does not have an entry for cc0b8859940a950ed386a751a1b7f4f0, can anybody tell me what should be in that guid? Why does the log say the content metadata for that guid is already cached?

****** log portion start ***********

[DEBUG] [02/17/2009 16:48:19.488] [1084] [ZenworksWindowsService] [19] [] [ContentManager] [] [(Thread=19) Content metadata for package (Id=cc0b8859940a950ed386a751a1b7f4f0; Ver=-1) is already cached] [] []
[DEBUG] [02/17/2009 16:48:19.488] [1084] [ZenworksWindowsService] [19] [] [ZenCache] [] [(Thread 19) PutObject(ContentMgr::ContentList, UserContext{_LocalId=none; _RemoteId=(Public)}) called] [] []
[DEBUG] [02/17/2009 16:48:19.488] [1084] [ZenworksWindowsService] [19] [] [ZenCache] [] [Type: Novell.Zenworks.Zmd.Common.Collections.PrunableHas h`2(System.String,Novell.Zenworks.Content.ContentI nfo)] [] []
[DEBUG] [02/17/2009 16:48:19.519] [1084] [ZenworksWindowsService] [19] [] [ZenCache] [] [(Thread 19) PutObject returning C:\Program Files\Novell\ZENworks\cache\zmd\ZenCache\fe81ed4a-7537-42dc-8852-f7f994b3bcb2 in 30 ms] [] []
[DEBUG] [02/17/2009 16:48:19.519] [1084] [ZenworksWindowsService] [19] [] [ContentManager] [] [(Thread=19) Need to cache package cc0b8859940a950ed386a751a1b7f4f0] [] []
[DEBUG] [02/17/2009 16:48:19.535] [1084] [ZenworksWindowsService] [19] [] [ContentManager] [] [There are no effective sources for content package cc0b8859940a950ed386a751a1b7f4f0] [] []
[DEBUG] [02/17/2009 16:48:19.535] [1084] [ZenworksWindowsService] [19] [] [ContentManager] [] [Content package has 0 remote source(s)] [] []
[DEBUG] [02/17/2009 16:48:19.535] [1084] [ZenworksWindowsService] [19] [] [ContentManager] [] [There is/are 3 configured content server(s)] [] []
[DEBUG] [02/17/2009 16:48:19.535] [1084] [ZenworksWindowsService] [19] [] [ContentManager] [] [ Content Server: http://ZEN10/zenworks-content/] [] []
[DEBUG] [02/17/2009 16:48:19.535] [1084] [ZenworksWindowsService] [19] [] [ContentManager] [] [ Content Server: http://[ip]/zenworks-content/] [] []
[DEBUG] [02/17/2009 16:48:19.535] [1084] [ZenworksWindowsService] [19] [] [ContentManager] [] [ Content Server: http://localhost:80/zenworks-content/] [] []
[DEBUG] [02/17/2009 16:48:19.535] [1084] [ZenworksWindowsService] [19] [] [ContentManager] [] [(Thread 19) Content for id cc0b8859940a950ed386a751a1b7f4f0 has 0 remote sources but none are effective] [] []
[DEBUG] [02/17/2009 16:48:19.566] [1084] [ZenworksWindowsService] [19] [] [SystemUpdateModule] [] [Exception distributing content: Content id cc0b8859940a950ed386a751a1b7f4f0 is inaccessible] [] []
[DEBUG] [02/17/2009 16:48:19.581] [1084] [ZenworksWindowsService] [19] [] [SystemUpdateModule] [] [ at Novell.Zenworks.Content.Internal.CacheProxy.PutCon tent(ContentInfo contentInfo, Progress progress, Boolean bypassThrottle, Int64 priority)
at Novell.Zenworks.Content.ContentManager.Novell.Zenw orks.Content.IContentManager.DistributeContent(Str ing contentId, Progress progress, DistributionFlags distributionFlags, Int64 throttlePriority)
at Novell.Zenworks.SystemUpdate.SystemUpdateModule.ge tUpdateContent(AssignedSystemUpdatesResponseAssign edSystemUpdate update, String commandLocation)] [] []
[DEBUG] [02/17/2009 16:48:19.581] [1084] [ZenworksWindowsService] [19] [] [SystemUpdateModule] [] [***************** Exception Dump ***********************] [] []
[DEBUG] [02/17/2009 16:48:19.581] [1084] [ZenworksWindowsService] [19] [] [SystemUpdateModule] [] [Unexpected error occured during system update] [] []
[DEBUG] [02/17/2009 16:48:19.581] [1084] [ZenworksWindowsService] [19] [] [SystemUpdateModule] [] [------------------------------------------------------------------------------------] [] []
[DEBUG] [02/17/2009 16:48:19.597] [1084] [ZenworksWindowsService] [19] [] [SystemUpdateModule] [] [Message: Content id cc0b8859940a950ed386a751a1b7f4f0 is inaccessible] [] []
[DEBUG] [02/17/2009 16:48:19.597] [1084] [ZenworksWindowsService] [19] [] [SystemUpdateModule] [] [Exception Type: Novell.Zenworks.Content.Exceptions.InaccessibleCon tentException] [] []
[DEBUG] [02/17/2009 16:48:19.597] [1084] [ZenworksWindowsService] [19] [] [SystemUpdateModule] [] [Stack: at Novell.Zenworks.Content.Internal.CacheProxy.PutCon tent(ContentInfo contentInfo, Progress progress, Boolean bypassThrottle, Int64 priority)
at Novell.Zenworks.Content.ContentManager.Novell.Zenw orks.Content.IContentManager.DistributeContent(Str ing contentId, Progress progress, DistributionFlags distributionFlags, Int64 throttlePriority)
at Novell.Zenworks.SystemUpdate.SystemUpdateModule.ge tUpdateContent(AssignedSystemUpdatesResponseAssign edSystemUpdate update, String commandLocation)
at Novell.Zenworks.SystemUpdate.SystemUpdateModule.ru nInstallCommands(AssignedSystemUpdatesResponseAssi gnedSystemUpdate update)
at Novell.Zenworks.SystemUpdate.SystemUpdateModule.Ap plyUpdate(AssignedSystemUpdatesResponseAssignedSys temUpdate update)] [] []
[DEBUG] [02/17/2009 16:48:19.597] [1084] [ZenworksWindowsService] [19] [] [SystemUpdateModule] [] [------------------------------------------------------------------------------------] [] []
[DEBUG] [02/17/2009 16:48:19.597] [1084] [ZenworksWindowsService] [19] [] [SystemUpdateModule] [] [BaseException:] [] []
[DEBUG] [02/17/2009 16:48:19.597] [1084] [ZenworksWindowsService] [19] [] [SystemUpdateModule] [] [Message: Novell.Zenworks.Content.Exceptions.InaccessibleCon tentException: Content id cc0b8859940a950ed386a751a1b7f4f0 is inaccessible
at Novell.Zenworks.Content.Internal.CacheProxy.PutCon tent(ContentInfo contentInfo, Progress progress, Boolean bypassThrottle, Int64 priority)
at Novell.Zenworks.Content.ContentManager.Novell.Zenw orks.Content.IContentManager.DistributeContent(Str ing contentId, Progress progress, DistributionFlags distributionFlags, Int64 throttlePriority)
at Novell.Zenworks.SystemUpdate.SystemUpdateModule.ge tUpdateContent(AssignedSystemUpdatesResponseAssign edSystemUpdate update, String commandLocation)
at Novell.Zenworks.SystemUpdate.SystemUpdateModule.ru nInstallCommands(AssignedSystemUpdatesResponseAssi gnedSystemUpdate update)
at Novell.Zenworks.SystemUpdate.SystemUpdateModule.Ap plyUpdate(AssignedSystemUpdatesResponseAssignedSys temUpdate update)] [] []
[DEBUG] [02/17/2009 16:48:19.597] [1084] [ZenworksWindowsService] [19] [] [SystemUpdateModule] [] [Exception Type: Novell.Zenworks.Content.Exceptions.InaccessibleCon tentException] [] []
[DEBUG] [02/17/2009 16:48:19.597] [1084] [ZenworksWindowsService] [19] [] [SystemUpdateModule] [] [Stack: Novell.Zenworks.Content.Exceptions.InaccessibleCon tentException: Content id cc0b8859940a950ed386a751a1b7f4f0 is inaccessible
at Novell.Zenworks.Content.Internal.CacheProxy.PutCon tent(ContentInfo contentInfo, Progress progress, Boolean bypassThrottle, Int64 priority)
at Novell.Zenworks.Content.ContentManager.Novell.Zenw orks.Content.IContentManager.DistributeContent(Str ing contentId, Progress progress, DistributionFlags distributionFlags, Int64 throttlePriority)
at Novell.Zenworks.SystemUpdate.SystemUpdateModule.ge tUpdateContent(AssignedSystemUpdatesResponseAssign edSystemUpdate update, String commandLocation)
at Novell.Zenworks.SystemUpdate.SystemUpdateModule.ru nInstallCommands(AssignedSystemUpdatesResponseAssi gnedSystemUpdate update)
at Novell.Zenworks.SystemUpdate.SystemUpdateModule.Ap plyUpdate(AssignedSystemUpdatesResponseAssignedSys temUpdate update)] [] []
[DEBUG] [02/17/2009 16:48:19.597] [1084] [ZenworksWindowsService] [19] [] [SystemUpdateModule] [] [***************** End Exception Dump ***********************] [] []
[DEBUG] [02/17/2009 16:48:19.597] [1084] [ZenworksWindowsService] [19] [] [SystemUpdateModule] [] [Attempting to update device's update status for update 123db92970adb3a9efab8412bfe8296b to ERROR] [] []
[DEBUG] [02/17/2009 16:48:19.644] [1084] [ZenworksWindowsService] [19] [] [SystemUpdateModule] [] [Successfully updated device's update status for update 123db92970adb3a9efab8412bfe8296b] [] []
[DEBUG] [02/17/2009 16:48:19.644] [1084] [ZenworksWindowsService] [19] [] [SystemUpdateModule] [] [Update failed to apply: Update for ZCM (10.1.1) (123db92970adb3a9efab8412bfe8296b)] [] []

*********** log portion end ****************