Having some issues trying to get a stable ZCM server running on Windows 2003
Standard x64 with SP2.Installed 10.1.0 the other day and was able to log in
to the control center. Ran the system update to update to 10.1.3 and was
able to get to a login screen, enter credentials but then received a blank
page. I couldn't find a resolution to this problem so I uninstalled ZCM and
started over. The initial install of 10.1.0 was fine. I ran the system
update to 10.1.1 and was still okay. The system update was run again to
install 10.1.2a. Everything appeared to be okay but now I'm not able to even
get to a login screen.

Here's the resulting error which shows in the browser window:

From: <Saved by Windows Internet Explorer 7>
Subject: Apache Tomcat/5.5.23 - Error report
Date: Wed, 11 Mar 2009 15:59:38 -0400
MIME-Version: 1.0
Content-Type: text/html;
charset="utf-8"
Content-Transfer-Encoding: quoted-printable
Content-Location: https://maxilla.dentistry/zenworks/jsp/index.jsp
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.4325

=EF=BB=BF<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD><TITLE>Apache Tomcat/5.5.23 - Error report</TITLE>
<META http-equiv=3DContent-Type content=3D"text/html; charset=3Dutf-8">
<STYLE>H1 {
FONT-SIZE: 22px; COLOR: white; FONT-FAMILY: Tahoma,Arial,sans-serif; =
BACKGROUND-COLOR: #525d76
}
H2 {
FONT-SIZE: 16px; COLOR: white; FONT-FAMILY: Tahoma,Arial,sans-serif; =
BACKGROUND-COLOR: #525d76
}
H3 {
FONT-SIZE: 14px; COLOR: white; FONT-FAMILY: Tahoma,Arial,sans-serif; =
BACKGROUND-COLOR: #525d76
}
BODY {
COLOR: black; FONT-FAMILY: Tahoma,Arial,sans-serif; BACKGROUND-COLOR: =
white
}
B {
COLOR: white; FONT-FAMILY: Tahoma,Arial,sans-serif; BACKGROUND-COLOR: =
#525d76
}
P {
FONT-SIZE: 12px; BACKGROUND: white; COLOR: black; FONT-FAMILY: =
Tahoma,Arial,sans-serif
}
A {
COLOR: black
}
A.name {
COLOR: black
}
HR {
COLOR: #525d76
}
</STYLE>

<META content=3D"MSHTML 6.00.6000.16809" name=3DGENERATOR></HEAD>
<BODY>
<H1>HTTP Status 500 - </H1>
<HR noShade SIZE=3D1>

<P><B>type</B> Exception report</P>
<P><B>message</B> <U></U></P>
<P><B>description</B> <U>The server encountered an internal error () =
that=20
prevented it from fulfilling this request.</U></P>
<P><B>exception</B> <PRE>javax.servlet.ServletException: =
javax.servlet.jsp.JspException: =
com/novell/zenworks/datamodel/exceptions/DataModelException
=
com.patchlink.sapphire.web.pages.vulnerability.ses sion.HibernateSessionFi=
lter.doFilter(HibernateSessionFilter.java:95)
</PRE>
<P></P>
<P><B>root cause</B> <PRE>org.apache.jasper.JasperException: =
javax.servlet.jsp.JspException: =
com/novell/zenworks/datamodel/exceptions/DataModelException
=
org.apache.jasper.servlet.JspServletWrapper.handle JspException(JspServlet=
Wrapper.java:476)
=
org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.jav=
a:371)
=
org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:315)
org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:265)
javax.servlet.http.HttpServlet.service(HttpServlet .java:803)
com.novell.web.NJWCServlet.serviceImpl(NJWCServlet .java:97)
=
com.novell.zenworks.fw.web.internal.ZENworksServle t.service(ZENworksServl=
et.java:84)
javax.servlet.http.HttpServlet.service(HttpServlet .java:803)
=
com.patchlink.sapphire.web.pages.vulnerability.ses sion.HibernateSessionFi=
lter.doFilter(HibernateSessionFilter.java:75)
</PRE>
<P></P>
<P><B>root cause</B> <PRE>javax.servlet.ServletException: =
javax.servlet.jsp.JspException: =
com/novell/zenworks/datamodel/exceptions/DataModelException
=
org.apache.jasper.runtime.PageContextImpl.doHandle PageException(PageConte=
xtImpl.java:842)
=
org.apache.jasper.runtime.PageContextImpl.handlePa geException(PageContext=
Impl.java:779)
org.apache.jsp.jsp.index_jsp._jspService(index_jsp .java:193)
org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:98)
javax.servlet.http.HttpServlet.service(HttpServlet .java:803)
=
org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.jav=
a:328)
=
org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:315)
org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:265)
javax.servlet.http.HttpServlet.service(HttpServlet .java:803)
com.novell.web.NJWCServlet.serviceImpl(NJWCServlet .java:97)
=
com.novell.zenworks.fw.web.internal.ZENworksServle t.service(ZENworksServl=
et.java:84)
javax.servlet.http.HttpServlet.service(HttpServlet .java:803)
=
com.patchlink.sapphire.web.pages.vulnerability.ses sion.HibernateSessionFi=
lter.doFilter(HibernateSessionFilter.java:75)
</PRE>
<P></P>
<P><B>root cause</B> <PRE>java.lang.NoClassDefFoundError: =
com/novell/zenworks/datamodel/exceptions/DataModelException
java.lang.Class.forName0(Native Method)
java.lang.Class.forName(Class.java:164)
=
com.novell.web.controls.TemplateControlTag.createC ontrol(TemplateControlT=
ag.java:64)
=
com.novell.web.controls.WebControlTag.doStartTag(W ebControlTag.java:150)
=
com.novell.web.controls.TemplateControlTag.doStart Tag(TemplateControlTag.=
java:88)
com.novell.web.internal.controls.PageTag.doStartTa g(PageTag.java:59)
org.apache.jsp.jsp.index_jsp._jspService(index_jsp .java:116)
org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:98)
javax.servlet.http.HttpServlet.service(HttpServlet .java:803)
=
org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.jav=
a:328)
=
org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:315)
org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:265)
javax.servlet.http.HttpServlet.service(HttpServlet .java:803)
com.novell.web.NJWCServlet.serviceImpl(NJWCServlet .java:97)
=
com.novell.zenworks.fw.web.internal.ZENworksServle t.service(ZENworksServl=
et.java:84)
javax.servlet.http.HttpServlet.service(HttpServlet .java:803)
=
com.patchlink.sapphire.web.pages.vulnerability.ses sion.HibernateSessionFi=
lter.doFilter(HibernateSessionFilter.java:75)
</PRE>
<P></P>
<P><B>note</B> <U>The full stack trace of the root cause is available in =
the=20
Apache Tomcat/5.5.23 logs.</U></P>
<HR noShade SIZE=3D1>

<H3>Apache Tomcat/5.5.23</H3></BODY></HTML>

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>



I thought perhaps doing a manual update to 10.1.3 would correct the problem.
This results in a Error 11 with the following being logged in zman.log:

[DEBUG] [3/11/09 2:44:19 PM] [] [ZMan] [Error: An internal error occurred.
Please see the zman log for full stack trace.] [Error: An internal error
occurred. Please see the zman log for full stack trace.] [] []
[DEBUG] [3/11/09 2:44:19 PM] [] [ZMan] [Command failed (partially or
totally)] [Command failed (partially or totally)] [] []
[DEBUG] [3/11/09 2:44:19 PM] [] [ZMan] [Command completed in 453 ms]
[Command completed in 453 ms] [] []
[DEBUG] [3/11/09 3:46:56 PM] [] [ZMan] [Command: sui
c:\downloads\ZCM_10_1_3.zip ] [Command: sui c:\downloads\ZCM_10_1_3.zip ] []
[]
[DEBUG] [3/11/09 3:46:57 PM] [] [CommandRunnner]
[java.lang.NoClassDefFoundError:
com/novell/zenworks/datamodel/exceptions/ObjectNotFoundException
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Class.java:164)
at com.novell.zenworks.zman.CommandRunner.execute(Com mandRunner.java:83)
at com.novell.zenworks.zman.ZMan.executeRunner(ZMan.j ava:543)
at com.novell.zenworks.zman.ZMan.main(ZMan.java:917)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at
sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:39
)
at
sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl
..java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at com.novell.zenworks.zman.ZManLoader.loadZMan(ZManL oader.java:57)
at com.novell.zenworks.zman.ZManLoader.main(ZManLoade r.java:127)
] [java.lang.NoClassDefFoundError:
com/novell/zenworks/datamodel/exceptions/ObjectNotFoundException
at java.lang.Class.forName0(Native Method)
at java.lang.Class.forName(Class.java:164)
at com.novell.zenworks.zman.CommandRunner.execute(Com mandRunner.java:83)
at com.novell.zenworks.zman.ZMan.executeRunner(ZMan.j ava:543)
at com.novell.zenworks.zman.ZMan.main(ZMan.java:917)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at
sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:39
)
at
sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl
..java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at com.novell.zenworks.zman.ZManLoader.loadZMan(ZManL oader.java:57)
at com.novell.zenworks.zman.ZManLoader.main(ZManLoade r.java:127)
] [] []
[DEBUG] [3/11/09 3:46:57 PM] [] [ZMan] [Error: An internal error occurred.
Please see the zman log for full stack trace.] [Error: An internal error
occurred. Please see the zman log for full stack trace.] [] []
[DEBUG] [3/11/09 3:46:57 PM] [] [ZMan] [Command failed (partially or
totally)] [Command failed (partially or totally)] [] []
[DEBUG] [3/11/09 3:46:57 PM] [] [ZMan] [Command completed in 422 ms]
[Command completed in 422 ms] [] []

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> >>>>>>


Any ideas on how to correct this issue? We're trying to evaluate ZCM against
some competing products and this certainly isn't looking too promising right
now.

Apologies for the long post.

Monte