we use zcm 10.1.3. When we take remote control of a workstation, we ask user permission.

Sometimes, my techs have to use another user account on the remote workstation. When it's done, the remote control is lost and we need to ask again user permission. Idem if the worksation is rebooted.

Is there a way to avoid this ? Sometimes the remote user is away from is workstation and my staff cannot control the user workstation anymore.