Hi,

Recently we are not able to get the Systme update to get the new updates , we are running ZCM 10.1.3 , this error message we get whe we check for updates any solution

There was a failure when attempting to contact Novell Customer Center to retrieve available updates. Be sure that you have internet connectivity and that system update has been configured with the correct proxy information: : Read timed out
See the ZENworks Control Center log file (zcc.log) for the full stack trace.\

and is this zcc log error

Email : Rajagopalan.Shanmugavelan@dc.gov

=============================================
20 Mar 2009 12:26:20

Exception Info:
20 Mar 2009 12:26:20 Class....... com.novell.zenworks.systemupdate.exceptions.System UpdateConnectionException
20 Mar 2009 12:26:20 Message..... Read timed out
20 Mar 2009 12:26:20 Logged at... UpdateStatusList...1555
20 Mar 2009 12:26:20 ============== Exception (end) =============================
20 Mar 2009 12:26:20 MessageUtil..........85 :Error: There was a failure when attempting to contact Novell Customer Center to retrieve available updates.

Be sure that you have internet connectivity and that system update has been configured with the correct proxy information:
20 Mar 2009 12:26:20 ============== Exception (begin) ===========================
20 Mar 2009 12:26:20 Exception occured
com.novell.zenworks.systemupdate.exceptions.System UpdateConnectionException: Read timed out
at com.novell.zenworks.systemupdate.SystemUpdateUtil. _getSystemUpdateUrls(SystemUpdateUtil.java:459)
at com.novell.zenworks.systemupdate.SystemUpdateUtil. getSystemUpdateUrls(SystemUpdateUtil.java:373)
at com.novell.zenworks.datamodel.services.systemupdat e.SystemUpdateAdminImpl2.getAllAvailableSystemUpda tesFrom(SystemUpdateAdminImpl2.java:268)
at com.novell.zenworks.datamodel.services.systemupdat e.SystemUpdateAdminImpl2.getAllAvailableSystemUpda tes(SystemUpdateAdminImpl2.java:229)
at com.novell.zenworks.admin.pages.configuration.Upda teStatusList.checkforUpdatesMenuItem_Click(UpdateS tatusList.java:1551)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Nativ e Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Native MethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(De legatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:585)
at com.novell.web.controls.WebControl.fireEvent(WebCo ntrol.java:1977)
at com.novell.web.controls.WebControl.fireEvent(WebCo ntrol.java:1952)
at com.novell.web.controls.MenuItem.raisePostBackEven t(MenuItem.java:304)
at com.novell.web.controls.Page.raisePostBackEvent(Pa ge.java:884)
at com.novell.web.controls.Page.raisePostBackEvents(P age.java:871)
at com.novell.web.controls.Page.internalProcessReques t(Page.java:583)
at com.novell.web.controls.Page.processRequest(Page.j ava:527)
at com.novell.zenworks.fw.web.internal.layout.Index.p rocessRequest(Index.java:479)
at com.novell.web.internal.controls.PageTag.doEndTag( PageTag.java:86)
at org.apache.jsp.jsp.index_jsp._jspService(index_jsp .java:176)
at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:98)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:803)
at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:328)
at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:315)
at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:265)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:803)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:188)
at org.apache.catalina.core.ApplicationDispatcher.inv oke(ApplicationDispatcher.java:691)
at org.apache.catalina.core.ApplicationDispatcher.pro cessRequest(ApplicationDispatcher.java:469)
at org.apache.catalina.core.ApplicationDispatcher.doF orward(ApplicationDispatcher.java:364)
at org.apache.catalina.core.ApplicationDispatcher.for ward(ApplicationDispatcher.java:301)
at com.novell.web.NJWCServlet.serviceImpl(NJWCServlet .java:97)
at com.novell.zenworks.fw.web.internal.ZENworksServle t.service(ZENworksServlet.java:84)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:803)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:188)
at com.patchlink.sapphire.web.pages.vulnerability.ses sion.HibernateSessionFilter.doFilter(HibernateSess ionFilter.java:75)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:188)
at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:210)
at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:174)
at org.apache.catalina.authenticator.AuthenticatorBas e.invoke(AuthenticatorBase.java:525)
at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:117)
at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:108)
at com.novell.zenworks.tomcat.ZENRequestValve.invoke( ZENRequestValve.java:1122)
at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:151)
at org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:870)
at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt ocol.java:665)
at org.apache.tomcat.util.net.PoolTcpEndpoint.process Socket(PoolTcpEndpoint.java:528)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThr ead.runIt(LeaderFollowerWorkerThread.java:81)
at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:685)
at java.lang.Thread.run(Thread.java:595)
Caused by: java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(SocketInputStream. java:129)
at com.sun.net.ssl.internal.ssl.InputRecord.readFully (InputRecord.java:293)
at com.sun.net.ssl.internal.ssl.InputRecord.read(Inpu tRecord.java:331)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRec ord(SSLSocketImpl.java:723)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.perform InitialHandshake(SSLSocketImpl.java:1030)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.writeRe cord(SSLSocketImpl.java:622)
at com.sun.net.ssl.internal.ssl.AppOutputStream.write (AppOutputStream.java:59)
at java.io.BufferedOutputStream.flushBuffer(BufferedO utputStream.java:65)
at java.io.BufferedOutputStream.flush(BufferedOutputS tream.java:123)
at org.apache.commons.httpclient.methods.StringReques tEntity.writeRequest(StringRequestEntity.java:150)
at org.apache.commons.httpclient.methods.EntityEnclos ingMethod.writeRequestBody(EntityEnclosingMethod.j ava:495)
at org.apache.commons.httpclient.HttpMethodBase.write Request(HttpMethodBase.java:1973)
at org.apache.commons.httpclient.HttpMethodBase.execu te(HttpMethodBase.java:993)
at org.apache.commons.httpclient.HttpMethodDirector.e xecuteWithRetry(HttpMethodDirector.java:397)
at org.apache.commons.httpclient.HttpMethodDirector.e xecuteMethod(HttpMethodDirector.java:170)
at org.apache.commons.httpclient.HttpClient.executeMe thod(HttpClient.java:396)
at org.apache.commons.httpclient.HttpClient.executeMe thod(HttpClient.java:324)
at com.novell.zenworks.systemupdate.HttpHelper._execu teHttpMethod(HttpHelper.java:195)
at com.novell.zenworks.systemupdate.HttpHelper._execu teHttpMethod(HttpHelper.java:244)
at com.novell.zenworks.systemupdate.HttpHelper.execut eHttpMethod(HttpHelper.java:147)
at com.novell.zenworks.systemupdate.HttpHelper.getUrl AsString(HttpHelper.java:47)
at com.novell.zenworks.systemupdate.SystemUpdateUtil. _getSystemUpdateUrls(SystemUpdateUtil.java:437)
... 52 more