We've been using Backup express for several years, and paying annual maintenance. It's time for version 3.1 and Syncsort says we have to pay about 400% more than maintenance if to upgrade, and another 100% if we want to use the Advanced Recovery Technology.

The software has been good, but it's hard to imagine how we'll keep using it... Who knows what we will have to pay in future years. I thought maintenance covered upgrades.

Is this typical with Syncsort? With other products? Is everybody else having to buy-again to get the 3.1 upgrade... and the Advanced Recovery technology?