" become competitive in this race...they'll have to overcome widespread
negative perceptions about their recent product lines and major concerns
about their exclusive Pre telephone service provider -- Sprint."
"...Sprint's exclusivity with Palm could hurt the Pre..... 17 percent of
consumers polled said they aren't considering buying the Palm Pre because
they don't like the requirement that they have to use Sprint. Additionally,
Sprint lags in carrier market share with just 10 percent, compared to AT&T
and Verizon, which have 31 percent and 30 percent of the market share,
respectively. Meanwhile, only one percent of consumers who said they are
likely to change their cellular service provider in the next six months said
they would switch to Sprint, while 33 percent said they would switch to
AT&T, the Apple iPhone's exclusive carrier, and 24 percent said they would
switch to Verizon Wireless, which has exclusive rights to the BlackBerry
Storm. "


Another sticking point for Palm and the Pre is Palm's poor customer
satisfaction rating compared to its chief rivals.