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Thread: AOL 220 error

  1. #1
    Rick Remynse NNTP User

    AOL 220 error

    Upgraded GroupWise 7.0.3 to 8.0.0 on a Netware 6.5 sp7 server. (used the Caledonia Upgrade Guide for GW8 - gotta love Danita - it was very easy to do)
    Now getting AOL 220 errors (have no reverse-DNS (PTR record) assigned)
    NOTE: I have gone to AOL (http://postmaster.aol.com/tools/rdns.html) and verified that they see a PTR record for mail.hackettcc.org
    Also - getting refused by server other companies.
    Applied the GW8hp1 patch - same problem.
    Verified the gwia.cfg file has HN-mail.hackettcc.org in it. (As does the GWIA in NDS)
    This was working before we upgraded GW to 8.

    Looking for help in how to fix this.
    Thanks,
    Rick


    Here is the actual GWIA log file for the issue: (note - I changed the real user at aol.com to user@aol.com)

    09:54:11 3AE MSG 3561 File: CSGK-GW/VOL1:\DOMAIN\WPGATE\GWIA\wpcsout\gwif3a3\4\49E9A33 5.680 Message Id: (49E9DB6A.565:205:14324) Size: 445
    09:54:11 3AE MSG 3561 Sender: Admin@hackettcc.org
    09:54:11 3AE MSG 3561 Converting message to MIME: CSGK-GW/VOL1:\DOMAIN\WPGATE\GWIA\send\x9e9a343.001
    09:54:11 3AE MSG 3561 Recipient: user@aol.com
    09:54:11 3AE Switching link state to SENDING_ALLOWED.

    09:54:11 3AE MSG 3561 Queuing message to daemon: CSGK-GW/VOL1:\DOMAIN\WPGATE\GWIA\send\s9e9a343.001
    09:54:11 177 DMN: MSG 3561 Sending file: CSGK-GW/VOL1:\DOMAIN\WPGATE\GWIA\send\p9e9a343.001
    09:54:12 177 DMN: MSG 3561 Attempting to connect to mailin-02.mx.aol.com (205.188.249.91)
    09:54:12 177 DMN: MSG 3561 Connected to [205.188.249.91] (mailin-02.mx.aol.com)
    09:54:13 177 DMN: MSG 3561 Send Failure: 501 SYNTAX ERROR IN PARAMETERS OR ARGUMENTS

    09:54:13 177 DMN: MSG 3561 SMTP session ended: [205.188.249.91] (mailin-02.mx.aol.com)
    09:54:41 313 MSG 3561 Analyzing result file: CSGK-GW/VOL1:\DOMAIN\WPGATE\GWIA\result\r9e9a343.001
    09:54:41 313 MSG 3561 Command: aol.com
    09:54:41 313 MSG 3561 Response: 220 have no reverse-DNS (PTR record) assigned.
    09:54:41 313 MSG 3561 Deferring message: CSGK-GW/VOL1:\DOMAIN\WPGATE\GWIA\defer\s9e9a343.001

  2. #2
    Join Date
    Sep 2007
    Location
    Cologne, Germany
    Posts
    5,682

    Re: AOL 220 error

    Hi,

    > Rick Remynse wrote:
    >
    > Upgraded GroupWise 7.0.3 to 8.0.0 on a Netware 6.5 sp7 server. (used
    > the Caledonia Upgrade Guide for GW8 - gotta love Danita - it was very
    > easy to do)
    > Now getting AOL 220 errors (have no reverse-DNS (PTR record)
    > assigned)
    > NOTE: I have gone to AOL (http://postmaster.aol.com/tools/rdns.html)
    > and verified that they see a PTR record for mail.hackettcc.org
    > Also - getting refused by server other companies.
    > Applied the GW8hp1 patch - same problem.
    > Verified the gwia.cfg file has HN-mail.hackettcc.org in it. (As does
    > the GWIA in NDS)
    > This was working before we upgraded GW to 8.


    You look at the wrong side of things here. You need to look at your
    outgoing IP Address. Apparently, *that* has chnaged somehow during your
    upgrade (new/different server?). The name of your GWIA isn't relevant in
    this error, only the outgoing IP is, and that apparently now no longer
    reverse resolves into a name. There is absolutely no configuration
    within GWIA that could in any way trigger this error, it's purely a
    matter of the IP address, and the internet DNS.

    CU,
    --
    Massimo Rosen
    Novell Product Support Forum Sysop
    No emails please!
    http://www.cfc-it.de

  3. #3
    Rick Remynse NNTP User

    Re: AOL 220 error

    Ok - server was upgraded, not changed.
    IP address on server was not changed. It is a private IP. NAT is being handled at the router or pix.

    What do I look for in the server that could have been changed?

  4. #4
    Join Date
    Sep 2007
    Location
    Cologne, Germany
    Posts
    5,682

    Re: AOL 220 error

    Hi,

    > Rick Remynse wrote:
    >
    > Ok - server was upgraded, not changed.
    > IP address on server was not changed. It is a private IP. NAT is
    > being handled at the router or pix.
    >
    > What do I look for in the server that could have been changed?


    As I said: absolutely nothing. The error message is perfectly clear. The
    IP address that connects to AOLs Mailserver does not reverse resolve.
    This is not something you have any influence on from the GW side of
    things. The only piece where you can control any aspect of this is
    through the public IP address used (i.e on your router/NAT). The reverse
    DNS delgation is also nothing you usually can control, but this (almost
    always, except you really *own* your IP addresses) is your ISPs job. It
    may be coincidence, and your ISP broke something. Or it has never worked
    before, and you just now notice it. But again, there is absolutely no
    whatsoever way this very error can be triggered through groupwise, or
    any aspect of the setup of groupwise. It's between the public IP, and
    the internet DNS. Nothing else is involved here, so please stop
    searching in your GW setup, it's futile.

    CU,
    --
    Massimo Rosen
    Novell Product Support Forum Sysop
    No emails please!
    http://www.cfc-it.de

  5. #5
    Ken Holloway NNTP User

    Re: AOL 220 error

    Does you server have more than one IP address bound? If so, you may need
    to change "Bind exclusively to this address".

    I have encountered several servers where the secondary IP address is the
    one natted to the correct public IP address....


    Rick Remynse wrote:
    > Upgraded GroupWise 7.0.3 to 8.0.0 on a Netware 6.5 sp7 server. (used
    > the Caledonia Upgrade Guide for GW8 - gotta love Danita - it was very
    > easy to do)
    > Now getting AOL 220 errors (have no reverse-DNS (PTR record) assigned)
    > NOTE: I have gone to AOL (http://postmaster.aol.com/tools/rdns.html)
    > and verified that they see a PTR record for mail.hackettcc.org
    > Also - getting refused by server other companies.
    > Applied the GW8hp1 patch - same problem.
    > Verified the gwia.cfg file has HN-mail.hackettcc.org in it. (As does
    > the GWIA in NDS)
    > This was working before we upgraded GW to 8.
    >
    > Looking for help in how to fix this.
    > Thanks,
    > Rick
    >
    >
    > Here is the actual GWIA log file for the issue: (note - I changed the
    > real user at aol.com to user@aol.com <mailto:user@aol.com>)
    >
    > 09:54:11 3AE MSG 3561 File:
    > CSGK-GW/VOL1:\DOMAIN\WPGATE\GWIA\wpcsout\gwif3a3\4\49E9A33 5.680 Message
    > Id: (49E9DB6A.565:205:14324) Size: 445
    > 09:54:11 3AE MSG 3561 Sender: Admin@hackettcc.org
    > <mailto:Admin@hackettcc.org>
    > 09:54:11 3AE MSG 3561 Converting message to MIME:
    > CSGK-GW/VOL1:\DOMAIN\WPGATE\GWIA\send\x9e9a343.001
    > 09:54:11 3AE MSG 3561 Recipient: user@aol.com <mailto:user@aol.com>
    > 09:54:11 3AE Switching link state to SENDING_ALLOWED.
    >
    > 09:54:11 3AE MSG 3561 Queuing message to daemon:
    > CSGK-GW/VOL1:\DOMAIN\WPGATE\GWIA\send\s9e9a343.001
    > 09:54:11 177 DMN: MSG 3561 Sending file:
    > CSGK-GW/VOL1:\DOMAIN\WPGATE\GWIA\send\p9e9a343.001
    > 09:54:12 177 DMN: MSG 3561 Attempting to connect to mailin-02.mx.aol.com
    > (205.188.249.91)
    > 09:54:12 177 DMN: MSG 3561 Connected to [205.188.249.91]
    > (mailin-02.mx.aol.com)
    > 09:54:13 177 DMN: MSG 3561 Send Failure: 501 SYNTAX ERROR IN PARAMETERS
    > OR ARGUMENTS
    >
    > 09:54:13 177 DMN: MSG 3561 SMTP session ended: [205.188.249.91]
    > (mailin-02.mx.aol.com)
    > 09:54:41 313 MSG 3561 Analyzing result file:
    > CSGK-GW/VOL1:\DOMAIN\WPGATE\GWIA\result\r9e9a343.001
    > 09:54:41 313 MSG 3561 Command: aol.com
    > 09:54:41 313 MSG 3561 Response: 220 have no reverse-DNS (PTR
    > record) assigned.
    > 09:54:41 313 MSG 3561 Deferring message:
    > CSGK-GW/VOL1:\DOMAIN\WPGATE\GWIA\defer\s9e9a343.001


  6. #6
    Rick Remynse NNTP User

    Re: AOL 220 error

    The server only has one IP address. NO secondaries.
    Thanks for the thought.

  7. #7
    avery_larry NNTP User

    Re: AOL 220 error

    If you send me an email I could look at your headers and find the IP address
    that your GWIA is using and check the reverse dns for you . . .


    ted --at-- davisbrownlaw.com

    >>> On 4/20/09 at 5:40 AM, Rick Remynse<rick@nospam.remynse.net> wrote:

    > Ok - server was upgraded, not changed.
    > IP address on server was not changed. It is a private IP. NAT is being
    > handled at the router or pix.
    >
    > What do I look for in the server that could have been changed?


  8. #8
    Rick Remynse NNTP User

    Re: AOL 220 error

    Ok - still not connection to AOL. PTR record appears to be perfect. Everything else in GW seems to work.
    Next step is to create a GW7 GWIA and WebAccess on a different server.

    Looking for help in doing this correctly.

    Do I:
    Create a new secondary domain: INT-DOM (Which will create the MTA)
    Create a new GWIA & Webaccess in C1 Not sure about this - create these under the primary domain, or secondary domain?
    Install a 7.0.3 MTA, GWIA, Webaccess agent on a different server.
    Then change the nat pairing on the router to point to the different server.

    Thanks for you help on this.
    Rick


  9. #9
    Join Date
    Sep 2007
    Location
    Cologne, Germany
    Posts
    5,682

    Re: AOL 220 error

    Hi,

    > Rick Remynse wrote:
    >
    > Ok - still not connection to AOL. PTR record appears to be perfect.


    "Appears to be"? How do you *know*? AOL most definitely thinks it is
    *NOT* ok, and I tend to believe them.

    > Everything else in GW seems to work.


    Yes, of course. I know, you insist on it being a GW problem, but it is
    NOT. We can't help you when you insist on searching a problem sommewhere
    where it definitely isn't.

    > Next step is to create a GW7 GWIA and WebAccess on a different server.


    If you insist on wasting your time, ok. I'm sorry you won't listen.

    CU,
    --
    Massimo Rosen
    Novell Product Support Forum Sysop
    No emails please!
    http://www.cfc-it.de

  10. #10
    Rick Remynse NNTP User

    Re: AOL 220 error

    Massimo,

    No need to get mad at me - I'd like you help.
    From my end I have a client that can not get AOL mail. Period.

    Going to AOL's site and using their program to check our PTR record - comes back OK.
    Yet when we try and send to AOL - get the 220 error.
    If I do a telnet into the GW server from outside, responds with 220 mail.hackettcc.org - as it should.
    This worked before we upgraded from GW 7.0.3 to 8.0.
    The router did not change, server did not change, ip address did not change. Only the version of GW has changed. It has to be something in my configuration from the upgrade or it is a AOL problem.

    What about deleting the current GWIA and recreating it?
    I noticed that the upgrade did not create a version 8 gwia.cfg. Still using version 7.0.3.

    Thanks,
    Rick

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