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Thread: Adminstudio v9 Trial license expired

  1. #1
    Join Date
    Feb 2009
    Posts
    8

    Adminstudio v9 Trial license expired

    Dear all,

    Ive the following problem and hopefully someone can help :-),
    Im using Adminstudio v8.5 with ZCM 10.1.3 on a developer PC to create MSI packages. After a reinstall of the PC I installed Adminstudio v9. At start of Adminstudio I get the message: "Trial license has expired". Ok, I typed in my license key and I got the answer that everything is fine, but no way, at the next start of Adminstudio the procedure started again. So I am hanging in a loop and there is no way to work with Adminstudio.

    Kind Regards

  2. #2
    Join Date
    Sep 2007
    Location
    High Wycombe, Buckinghamshire, England
    Posts
    11,841

    Re: Adminstudio v9 Trial license expired

    Ittoyota,

    the TID for registering AdminStudio http://www.novell.com/support/php/se...200%2052415993
    gives phone numbers and email addresses of folks who can help with licensing issues

    --

    Shaun Pond



  3. #3
    Join Date
    Feb 2009
    Posts
    8

    Re: Adminstudio v9 Trial license expired

    Thanks, but this I already did.
    Everything I got was a response, that my license key I can find in NCC under ZCM in the MY Products section.

    But this I already know and this key doesnt work.

    I had a chat with a technican, he told me to use "Removeusage.exe" but this works only with version 8.5.

    I think we were on a good way, but the technican could not help me with v9.

    Kind Regards

  4. #4
    Join Date
    Sep 2007
    Location
    High Wycombe, Buckinghamshire, England
    Posts
    11,841

    Re: Adminstudio v9 Trial license expired

    Ittoyota,

    let me talk with someone...

    --

    Shaun Pond



  5. #5
    Join Date
    Sep 2007
    Location
    High Wycombe, Buckinghamshire, England
    Posts
    11,841

    Re: Adminstudio v9 Trial license expired

    Ittoyota,

    I'm going to get a colleague to talk to Acresso - can you send me your
    details please in case he needs to ask you questions directly, name &
    phone number? Send to spond at novell dot com

    --

    Shaun Pond



  6. #6
    Join Date
    Jun 2008
    Posts
    7

    Re: Adminstudio v9 Trial license expired

    We're having the same problem. We're trying to roll out ZCM and just installed AdminStudio 9. I click "Own", enter either of my codes found in Novell's licensing page and then click "Verify". The verify button changes to Launch Application and when I click Launch Application I get the desktop. If I launch AdminStudio again, same process.

  7. #7
    Join Date
    Sep 2007
    Location
    High Wycombe, Buckinghamshire, England
    Posts
    11,841

    Re: Adminstudio v9 Trial license expired

    Stoorbl,

    > enter either of my codes found
    > in Novell's licensing page
    >

    code for AdminStudio?

    --

    Shaun Pond



  8. #8
    Join Date
    Jun 2008
    Posts
    7

    Re: Adminstudio v9 Trial license expired

    Quote Originally Posted by spond View Post
    code for AdminStudio?
    Sorry about that. I do mean the serial numbers for AdminStudio that are licensed to us by Novell. I removed everything last evening, cleaned the registry and any left over directories/files and tried another clean install but to no avail. It still verifies my serial number but dies when I click the "Launch Application" button. There are no error messages visible or in the event manager. Thank you for looking into this for us.

  9. #9
    Join Date
    Jun 2008
    Posts
    7

    Re: Adminstudio v9 Trial license expired

    Hmm... interesting info about FlexLicenseManager in the InstallShield.log under Program Files\AdminStudio\9.0\Common\. Here's a paste.

    5-14-2009[08:31:52 AM]: Command Line: "C:\Program Files\AdminStudio\9.0\Common\TPSConfig.exe" -show_splash -feature2 -- File: .\FLEXNetActivationWizard.cpp, Line: 67
    5-14-2009[08:31:52 AM]: Setting current directory -- File: .\FlexLicenseManager.cpp, Line: 213
    5-14-2009[08:31:52 AM]: Installing FLEXnet service -- File: .\FlexLicenseManager.cpp, Line: 217
    5-14-2009[08:31:53 AM]: Initializing FLEXnet libraries -- File: .\FlexLicenseManager.cpp, Line: 225
    5-14-2009[08:31:53 AM]: Opening TS -- File: .\FlexLicenseManager.cpp, Line: 245
    5-14-2009[08:31:53 AM]: Successfully initialized FLEXnet libraries -- File: .\FlexLicenseManager.cpp, Line: 254
    5-14-2009[08:31:53 AM]: Doing activation -- File: .\FLEXNetActivationWizard.cpp, Line: 144
    5-14-2009[08:31:53 AM]: Starting Wizard -- File: .\FLEXNetActivationWizard.cpp, Line: 181
    5-14-2009[08:31:53 AM]: Found 0 items in TS -- File: .\ISActivationManager.cpp, Line: 344
    5-14-2009[08:31:53 AM]: Processing ASR -- File: .\ASRFile.cpp, Line: 95
    5-14-2009[08:31:53 AM]: Failed to initiate trial activation -- File: .\ASRFile.cpp, Line: 119
    5-14-2009[08:31:53 AM]: ASR has already been processed -- File: .\ASRFile.cpp, Line: 123
    5-14-2009[08:31:53 AM]: Unable to read registry key - Hive=-2147483647, Key=Environment, ValueName=mvsn_LICENSE_FILE, Result=2 -- File: .\RegUtils.cpp, Line: 32
    5-14-2009[08:31:53 AM]: Unable to read registry key - Hive=-2147483647, Key=Environment, ValueName=mvsn_LICENSE_FILE, Result=2 -- File: .\RegUtils.cpp, Line: 32
    5-14-2009[08:31:53 AM]: Unable to read registry key - Hive=-2147483647, Key=Environment, ValueName=mvsn_LICENSE_FILE, Result=2 -- File: .\RegUtils.cpp, Line: 32
    5-14-2009[08:31:53 AM]: Checkout result = -1 -- File: .\FlexLicenseManager.cpp, Line: 447
    5-14-2009[08:31:53 AM]: Checkout failed, Error -1 -- File: .\FlexLicenseManager.cpp, Line: 467
    5-14-2009[08:31:53 AM]: Checkout result = -1 -- File: .\FlexLicenseManager.cpp, Line: 447
    5-14-2009[08:31:53 AM]: Checkout failed, Error -1 -- File: .\FlexLicenseManager.cpp, Line: 467
    5-14-2009[08:31:53 AM]: Checkout result = -1 -- File: .\FlexLicenseManager.cpp, Line: 447
    5-14-2009[08:31:53 AM]: Checkout failed, Error -1 -- File: .\FlexLicenseManager.cpp, Line: 467
    5-14-2009[08:50:53 AM]: Processing Novell ASR -- File: .\ASRFile.cpp, Line: 43
    5-14-2009[08:50:53 AM]: Failed to initiate Novell -- File: .\ASRFile.cpp, Line: 66
    5-14-2009[08:50:53 AM]: ASR has already been processed -- File: .\ASRFile.cpp, Line: 70
    5-14-2009[08:50:53 AM]: Finding SetRegSerial entrypoint -- File: .\ProductSettings.cpp, Line: 202
    5-14-2009[08:50:53 AM]: Found SetRegSerial Entrypoint -- File: .\ProductSettings.cpp, Line: 208
    5-14-2009[08:50:54 AM]: Finished wizard -- File: .\FLEXNetActivationWizard.cpp, Line: 203
    5-14-2009[08:50:54 AM]: Shutting down wizard -- File: .\FLEXNetActivationWizSheet.cpp, Line: 38
    5-14-2009[08:50:54 AM]: Shutting down activation manager -- File: .\ISActivationManager.cpp, Line: 45
    5-14-2009[08:50:54 AM]: CFlexLicenseManager::~CFlexLicenseManager -- File: .\FlexLicenseManager.cpp, Line: 42
    5-14-2009[08:50:54 AM]: CFlexLicenseManager::ReleaseLicense() -- File: .\FlexLicenseManager.cpp, Line: 72
    5-14-2009[08:50:54 AM]: m_bAcquired == false -- File: .\FlexLicenseManager.cpp, Line: 79
    5-14-2009[08:50:54 AM]: CFlexJobManager::FreeAllJobs -- File: .\FlexJobManager.cpp, Line: 74
    5-14-2009[08:50:54 AM]: m_vecJobs.size() : 1 -- File: .\FlexJobManager.cpp, Line: 76
    5-14-2009[08:50:54 AM]: Before lc_free_job -- File: .\FlexJobManager.cpp, Line: 93
    5-14-2009[08:50:54 AM]: After lc_free_job -- File: .\FlexJobManager.cpp, Line: 95
    5-14-2009[08:50:54 AM]: Closing TS -- File: .\FlexLicenseManager.cpp, Line: 201
    5-14-2009[08:50:54 AM]: ~CFlexJobManager -- File: .\FlexJobManager.cpp, Line: 19
    5-14-2009[08:50:54 AM]: CFlexJobManager::FreeAllJobs -- File: .\FlexJobManager.cpp, Line: 74
    5-14-2009[08:50:54 AM]: m_vecJobs.size() : 0 -- File: .\FlexJobManager.cpp, Line: 76
    5-14-2009[08:50:54 AM]: m_vecJobs is empty -- File: .\FlexJobManager.cpp, Line: 79
    5-14-2009[08:50:54 AM]: Return code = 0 -- File: .\FLEXNetActivationWizard.cpp, Line: 215
    5-14-2009[08:54:13 AM]: Command Line: "C:\Program Files\AdminStudio\9.0\Common\TPSConfig.exe" -show_splash -feature2 -- File: .\FLEXNetActivationWizard.cpp, Line: 67
    5-14-2009[08:54:13 AM]: Setting current directory -- File: .\FlexLicenseManager.cpp, Line: 213
    5-14-2009[08:54:13 AM]: Installing FLEXnet service -- File: .\FlexLicenseManager.cpp, Line: 217
    5-14-2009[08:54:13 AM]: Initializing FLEXnet libraries -- File: .\FlexLicenseManager.cpp, Line: 225
    5-14-2009[08:54:13 AM]: Opening TS -- File: .\FlexLicenseManager.cpp, Line: 245
    5-14-2009[08:54:13 AM]: Successfully initialized FLEXnet libraries -- File: .\FlexLicenseManager.cpp, Line: 254
    5-14-2009[08:54:13 AM]: Doing activation -- File: .\FLEXNetActivationWizard.cpp, Line: 144
    5-14-2009[08:54:13 AM]: Starting Wizard -- File: .\FLEXNetActivationWizard.cpp, Line: 181
    5-14-2009[08:54:13 AM]: Found 0 items in TS -- File: .\ISActivationManager.cpp, Line: 344
    5-14-2009[08:54:13 AM]: Processing ASR -- File: .\ASRFile.cpp, Line: 95
    5-14-2009[08:54:13 AM]: Failed to initiate trial activation -- File: .\ASRFile.cpp, Line: 119
    5-14-2009[08:54:13 AM]: ASR has already been processed -- File: .\ASRFile.cpp, Line: 123
    5-14-2009[08:54:13 AM]: Unable to read registry key - Hive=-2147483647, Key=Environment, ValueName=mvsn_LICENSE_FILE, Result=2 -- File: .\RegUtils.cpp, Line: 32
    5-14-2009[08:54:13 AM]: Unable to read registry key - Hive=-2147483647, Key=Environment, ValueName=mvsn_LICENSE_FILE, Result=2 -- File: .\RegUtils.cpp, Line: 32
    5-14-2009[08:54:13 AM]: Unable to read registry key - Hive=-2147483647, Key=Environment, ValueName=mvsn_LICENSE_FILE, Result=2 -- File: .\RegUtils.cpp, Line: 32
    5-14-2009[08:54:13 AM]: Checkout result = -1 -- File: .\FlexLicenseManager.cpp, Line: 447
    5-14-2009[08:54:13 AM]: Checkout failed, Error -1 -- File: .\FlexLicenseManager.cpp, Line: 467
    5-14-2009[08:54:13 AM]: Checkout result = -1 -- File: .\FlexLicenseManager.cpp, Line: 447
    5-14-2009[08:54:13 AM]: Checkout failed, Error -1 -- File: .\FlexLicenseManager.cpp, Line: 467
    5-14-2009[08:54:13 AM]: Checkout result = -1 -- File: .\FlexLicenseManager.cpp, Line: 447
    5-14-2009[08:54:13 AM]: Checkout failed, Error -1 -- File: .\FlexLicenseManager.cpp, Line: 467
    5-14-2009[08:54:23 AM]: Processing Novell ASR -- File: .\ASRFile.cpp, Line: 43
    5-14-2009[08:54:23 AM]: Failed to initiate Novell -- File: .\ASRFile.cpp, Line: 66
    5-14-2009[08:54:23 AM]: ASR has already been processed -- File: .\ASRFile.cpp, Line: 70
    5-14-2009[08:54:23 AM]: Finding SetRegSerial entrypoint -- File: .\ProductSettings.cpp, Line: 202
    5-14-2009[08:54:23 AM]: Found SetRegSerial Entrypoint -- File: .\ProductSettings.cpp, Line: 208
    5-14-2009[08:54:25 AM]: Finished wizard -- File: .\FLEXNetActivationWizard.cpp, Line: 203
    5-14-2009[08:54:25 AM]: Shutting down wizard -- File: .\FLEXNetActivationWizSheet.cpp, Line: 38
    5-14-2009[08:54:25 AM]: Shutting down activation manager -- File: .\ISActivationManager.cpp, Line: 45
    5-14-2009[08:54:25 AM]: CFlexLicenseManager::~CFlexLicenseManager -- File: .\FlexLicenseManager.cpp, Line: 42
    5-14-2009[08:54:25 AM]: CFlexLicenseManager::ReleaseLicense() -- File: .\FlexLicenseManager.cpp, Line: 72
    5-14-2009[08:54:25 AM]: m_bAcquired == false -- File: .\FlexLicenseManager.cpp, Line: 79
    5-14-2009[08:54:25 AM]: CFlexJobManager::FreeAllJobs -- File: .\FlexJobManager.cpp, Line: 74
    5-14-2009[08:54:25 AM]: m_vecJobs.size() : 1 -- File: .\FlexJobManager.cpp, Line: 76
    5-14-2009[08:54:25 AM]: Before lc_free_job -- File: .\FlexJobManager.cpp, Line: 93
    5-14-2009[08:54:25 AM]: After lc_free_job -- File: .\FlexJobManager.cpp, Line: 95
    5-14-2009[08:54:25 AM]: Closing TS -- File: .\FlexLicenseManager.cpp, Line: 201
    5-14-2009[08:54:25 AM]: ~CFlexJobManager -- File: .\FlexJobManager.cpp, Line: 19
    5-14-2009[08:54:25 AM]: CFlexJobManager::FreeAllJobs -- File: .\FlexJobManager.cpp, Line: 74
    5-14-2009[08:54:25 AM]: m_vecJobs.size() : 0 -- File: .\FlexJobManager.cpp, Line: 76
    5-14-2009[08:54:25 AM]: m_vecJobs is empty -- File: .\FlexJobManager.cpp, Line: 79
    5-14-2009[08:54:25 AM]: Return code = 0 -- File: .\FLEXNetActivationWizard.cpp, Line: 215

  10. #10

    Re: Adminstudio v9 Trial license expired

    I have been trying to get the standalone edition of AdminStudio working since it was released and also attempted some of the same troubleshooting mentioned by others. I am using the activation code from Customer Center, as as has been mentioned, the activation code gets verified by AdminStudio does not launch.

    Any fix for this?

    Thanks,

    Leo Boucher

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