We recently purchased ZCM10 sp2 and we are in testing phase. We set up remote management and everything appears to be working correctly. For some reason I cannot see any remote operators.

I made sure that there are two users logged in on seperate machines. While one machine is being remotely managed a second user can remote control the same machine. The first user sees the message that the second user is trying to start a colloboration. And everything past this works fine.

So it appear that everything is working correctly. I just can't see any remote operators. I checked my policy for the Remote Management and it appears everything is set correctly. I set the relationship for all workstations in Device Assignments.

I know I am missing something but I can't figure out what it is. Any assitance would be appreciated,