I am running ZCM 10 SP2 and I want to create a few ZCM users so that other support personnel can run remote control to troubleshoot managed devices.

I have user source setup to access eDirectory. When I access ZCC > User and access the eDirectory group IT, I can only assign bundle/policy to the group. Does it mean I have to create each user in the ZCC > Configuration option?

If yes, is there a way the user can set their own ZCM password?