Hi all,

I am using ZCM10.2 and trying to deploy the Zen preagent.

The difficulty is that no matter what way I try to install the agent (push from server or manual install) the process hangs on the "Uninstalling previous agents".

The windows event viewer has the following error:


Previous agent uninstallation failure: msiexec error:1605.

This is just a sample from 30 workstations where I have encountered this error on 10.These particular workstations would have been upgraded from ZFD4 to ZFD7 but there appears to be some Zen 4 left around.

Preferrably I would like to be able to do what needs to be done without having to visit each workstation, but I appreciate this may not be the case.

Any assistance would be appreciated.