Since upgrading to 10.2, we can no longer remote control our clients with the built in remote control function in ZCM 10.2. We have un-installed the remote management agent from add/remove programs and re-installed it. We keep getting an error message when attempting to remote control "Effective settings are set to not allow remote management on indicated device". Policies are effective on the device according to the agent, but did notice that the file "novell-rm-policy.ini" no longer exists on any of the computers 10.2 or earlier, which according to what is indicated in the windows registry is needed. We can use VnC to remote control the computers after applying the "use password" policy listed in the policy and that works OK. I would really like to use the integrated VnC function of ZCM rather than having to use a third party viewer.