I am trying to set up a remote management gorup on our zone for our helpdesk staff. I have added a Role called Remote support and I have added Remote management rights to this role. I then add the users in from my user souce but when they try to remote control they get an error message. If I add the Remote management rights directly to the user they have no problems. I have noticed that when I do the latter I am prompted to select the devices I want to remote where are with the role I am not. Is this at all possible?