And Ive now gone from Hardware support to Software. Great ...Give me something easy will ya...

So I apologise for any really moronic questions.

We are currently implementing a Upgrade from 4.91 sp2 to sp5. What is happening is that over half the user profiles are blue screening after the login (At about the time you expect Explorer.exe to start putting icons on the dsktop)

Is this fixed by a service pack? Or should I remove and install Sp3 then repeat for sp4 then try sp5?

Secondly, You cant revert the novel client back to sp2 ( It cannot resolve password / client any more..Unlike wen you remove novel, delete the old profile adn reload to recreate...)

I did search but drew a blank.