I had a few 10.2.1 agents start installing and failed(going from 10.2
agent). I then try again by doing a 'redeploy update to device(s)' but the
status on these devices never changes from 'Update Assigned' after a
refresh. 10.2 agent is still on the failed machines but the 10.2.1 update
never tries to install again. Any ideas to force the update to try again?
This system-update.log is from one of our WIn2003x64 servers just a managed
device not a ZCM server.

Jim

INSTALLING;INSTALLING_PERCENTAGE;0;
DEBUG;;;Attempting to stop service: zenmonitor
DEBUG;;;Unable to create service zenmonitor. Service zenmonitor was not
found on computer '.'.
DEBUG;;;Attempting to stop service: Novell ZENworks Agent Service
DEBUG;;;stopping serviceNovell ZENworks Agent Service
DEBUG;;;Verifying the status for service: Novell ZENworks Agent Service
DEBUG;;;Novell ZENworks Agent Service stopped successfully
DEBUG;;;Attempting to stop service: zenloader
DEBUG;;;Unable to create service zenloader. Service zenloader was not found
on computer '.'.
DEBUG;;;Attempting to stop service: zenserver
DEBUG;;;Unable to create service zenserver. Service zenserver was not found
on computer '.'.
DEBUG;;;Attempting to stop service: Novell ZENworks Remote Management
powered by VNC
DEBUG;;;stopping serviceNovell ZENworks Remote Management powered by VNC
DEBUG;;;Verifying the status for service: Novell ZENworks Remote Management
powered by VNC
DEBUG;;;Novell ZENworks Remote Management powered by VNC stopped
successfully
DEBUG;;;Attempting to stop service: Novell Identity Store
DEBUG;;;Unable to stop service Novell Identity Store. The process cannot
access the file 'C:\Program Files
(x86)\Novell\ZENworks\logs\system-update\f21b64b2105ae69c883df8fe135e7e23\system-update.log'
because it is being used by another process.
DEBUG;;;An unexpected error occured: The process cannot access the file
'C:\Program Files
(x86)\Novell\ZENworks\logs\system-update\f21b64b2105ae69c883df8fe135e7e23\system-update.log'
because it is being used by another process. : at
System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileStream.Init(String path, FileMode mode, FileAccess
access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize,
FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean
bFromProxy)
at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess
access, FileShare share, Int32 bufferSize, FileOptions options, String
msgPath, Boolean bFromProxy)
at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess
access, FileShare share)
at Novell.Zenworks.SystemUpdate.ZenUpdater.ZENUpdater .setStatus(String
status, String messageKey, String[] messageParams, String extraData, Boolean
sendToServer)
at
Novell.Zenworks.SystemUpdate.ZenUpdater.ZENUpdater .setStatus(UpdateStatus
status, StatusMessage message, String[] messageParams)
at
Novell.Zenworks.SystemUpdate.ZenUpdater.CommandRun ners.CommandRunner.setStatusDelegate.Invoke(Update Status
status, StatusMessage message, String[] messageParams)
at
Novell.Zenworks.SystemUpdate.ZenUpdater.CommandRun ners.ServiceControlCommandRunner.stopService()
at
Novell.Zenworks.SystemUpdate.ZenUpdater.CommandRun ners.ServiceControlCommandRunner.runCommand()
at Novell.Zenworks.SystemUpdate.ZenUpdater.UpdateRunn er.runUpdate()
DEBUG;;;Will retry the command
DEBUG;;;Attempting to stop service: zenmonitor
DEBUG;;;Unable to stop service zenmonitor. The process cannot access the
file 'C:\Program Files
(x86)\Novell\ZENworks\logs\system-update\f21b64b2105ae69c883df8fe135e7e23\system-update.log'
because it is being used by another process.
ERROR;ERROR_STOPPING_SERVICE;zenmonitor,The process cannot access the file
'C:\Program Files
(x86)\Novell\ZENworks\logs\system-update\f21b64b2105ae69c883df8fe135e7e23\system-update.log'
because it is being used by another process.;
DEBUG;;;Unable to stop service...will retry
DEBUG;;;Unable to create service zenmonitor. Service zenmonitor was not
found on computer '.'.
DEBUG;;;Unable to stop service...will retry
DEBUG;;;Unable to create service zenmonitor. Service zenmonitor was not
found on computer '.'.
DEBUG;;;Unable to stop service...will retry
DEBUG;;;Unable to create service zenmonitor. Service zenmonitor was not
found on computer '.'.
ERROR;ERROR_STOPPING_SERVICE;zenmonitor,Service does not exist;
DEBUG;;;Attempting to stop service: Novell ZENworks Agent Service
DEBUG;;;An unexpected error occured: The process cannot access the file
'C:\Program Files
(x86)\Novell\ZENworks\logs\system-update\f21b64b2105ae69c883df8fe135e7e23\system-update.log'
because it is being used by another process. : at
System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileStream.Init(String path, FileMode mode, FileAccess
access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize,
FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean
bFromProxy)
at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess
access, FileShare share, Int32 bufferSize, FileOptions options, String
msgPath, Boolean bFromProxy)
at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess
access, FileShare share)
at Novell.Zenworks.SystemUpdate.ZenUpdater.ZENUpdater .setStatus(String
status, String messageKey, String[] messageParams, String extraData, Boolean
sendToServer)
at Novell.Zenworks.SystemUpdate.ZenUpdater.ZENUpdater .debugMessage(String
message)
at
Novell.Zenworks.SystemUpdate.ZenUpdater.CommandRun ners.CommandRunner.debugMessageDelegate.Invoke(Str ing
message)
at
Novell.Zenworks.SystemUpdate.ZenUpdater.CommandRun ners.ServiceControlCommandRunner.stopService()
at
Novell.Zenworks.SystemUpdate.ZenUpdater.CommandRun ners.ServiceControlCommandRunner.runCommand()
at Novell.Zenworks.SystemUpdate.ZenUpdater.UpdateRunn er.runUpdate()
DEBUG;;;Will retry the command
DEBUG;;;Attempting to stop service: zenmonitor
DEBUG;;;Unable to create service zenmonitor. Service zenmonitor was not
found on computer '.'.
DEBUG;;;Attempting to stop service: Novell ZENworks Agent Service
DEBUG;;;Verifying the status for service: Novell ZENworks Agent Service
DEBUG;;;Novell ZENworks Agent Service stopped successfully