I'll be shortly performing the upgrade from 10.0.3 to 10.2. But as 10.2.1 is released we may jump to the lastest version. We've tried the upgrade several times for updating the server and clients to 10.2 and it's worked 100% but i have a question relating to the agent and 10.2.1. If i'm reading the agent updates notes correctly.

Firstly the server will be going through the following steps

10.0.3 - 10.1 (Via Disk)
10.1 - 10.2 (Manual Import File)
10.2 - 10.2.1 (Manual Import File)

The readme file from 10.2.1 seems to imply that the clients need agent 10.0.3 installed, and they do, so you'd expect to be able to update the clients from 10.0.3 directly to 10.2.1.

But TID 7003766 reads that 'Service Pack 2 for ZCM (10.2)' must be available as a sytem update. So my question is when the agent updates can it upgrade from 10.0.3 to 10.2.1 in one go, or does it update from 10.0.3.to 10.2 (Reboot Needed) and then from 10.2 to 10.2.1 and again needs a reboot. I would really like to hear from anyone who has performed the upgrade from 10.0.3 to 10.2.1 we can only afford to have 1 reboot performed as part of the upgrade, is anybody able to answer this question.