ERROR: "Rights Authentication failed. The ZENworks server from which the Remote management Viewer was launched is not time synchronized with the ZENworks server to which the managed device is registered. If the problem persists even after time synchronization between the servers, contact Novell Technical Services."

We see this error in our Production environment (10.2). The weird thing is that we only see it on 2 out of the 3 primiaries that we have. Checked time settings and everything shows the correct time as well as on the workstations.

Just recently I have experienced this same error in our development environment where we have two Linux primaries (10.2.1). Both primaries in our DEV environment have the same NTP sources, and both show the correct time. I was able to get some errors from the remote computer's log file:

[DEBUG] [09/11/2009 15:22:13.338] [1668] [ZenworksWindowsService] [8] [] [WebServer] [] [Received a quicktask request from client 10.192.30.50:41139] [] []
[DEBUG] [09/11/2009 15:22:13.338] [1668] [ZenworksWindowsService] [29] [] [WebServer] [] [Quicktask ping was RURunning request] [] []
[DEBUG] [09/11/2009 15:22:13.338] [1668] [ZenworksWindowsService] [29] [] [WebServer] [] [Successfully processed quicktask client request] [] []
[DEBUG] [09/11/2009 15:22:17.511] [1668] [ZenworksWindowsService] [8] [] [WebServer] [] [Received a quicktask request from client 10.192.30.50:41140] [] []
[DEBUG] [09/11/2009 15:22:17.511] [1668] [ZenworksWindowsService] [14] [] [WebServer] [] [Quicktask ping was RURunning request] [] []
[DEBUG] [09/11/2009 15:22:17.511] [1668] [ZenworksWindowsService] [14] [] [WebServer] [] [Successfully processed quicktask client request] [] []
[DEBUG] [09/11/2009 15:22:18.620] [1668] [ZenworksWindowsService] [12] [] [Remote Management Module] [] [Remote Management Event received : <RemoteManagementEvent EventName="RightsAuthentication"><RightsAuthentica tion><ns1:Ticket xmlns="http://www.novell.com/zenworks/rmauthservice" xmlns:ns1="http://www.novell.com/zenworks/rmauthservice"><RMAuthData><ConnectionType>Console Initiated</ConnectionType><OperatorGuid>dba37469b9fadf5c2b7c6 cb48f0e4176</OperatorGuid><DeviceGuid>26b1c485100bbb42bdd8b1613 14df4d1</DeviceGuid><Operation>4294967296</Operation><ValidFrom>1252700504928</ValidFrom><ValidTill>1252700654928</ValidTill></RMAuthData><Signature>gaKNZJGj1Gumv+7upNyzpvRRaqKA ThD4LrHWeGOkbpyX/HqOiip+UnSsfc4D8U9O3VUaC+4nqLDX
2/1vkNukZhNm4acRs+wf0jwHU6LaHBc1Y3HbwgWcyHyQzr6Xw8k5 9pDW08UySYfrRGEVnwfLnrLT
mPu/TGz2zBYbI86QIQoDrijEHrXbUEMqdk7HyUtwOD52DjLcMBsdpb/GHf8GFh4xrha9ISYC1BR3
K/igdnk71Px5bxt8h0I9qLeXTetn65iI4Wg7KBDRBNZ9WYOdNUoN +l74cutvAmffjzPlxEp+LlCk
ftt5A4HaBKVIGbMZmcdbdSva8KBEYwTgE8LaQg==</Signature><ServerGuid>9b4c91992a49d03f875cee092431 2d42</ServerGuid></ns1:Ticket><Operation>4294967296</Operation></RightsAuthentication></RemoteManagementEvent>] [] []
[DEBUG] [09/11/2009 15:22:18.620] [1668] [ZenworksWindowsService] [12] [] [Remote Management Module] [] [Ticket = <ns1:Ticket xmlns="http://www.novell.com/zenworks/rmauthservice" xmlns:ns1="http://www.novell.com/zenworks/rmauthservice"><RMAuthData><ConnectionType>Console Initiated</ConnectionType><OperatorGuid>dba37469b9fadf5c2b7c6 cb48f0e4176</OperatorGuid><DeviceGuid>26b1c485100bbb42bdd8b1613 14df4d1</DeviceGuid><Operation>4294967296</Operation><ValidFrom>1252700504928</ValidFrom><ValidTill>1252700654928</ValidTill></RMAuthData><Signature>gaKNZJGj1Gumv+7upNyzpvRRaqKA ThD4LrHWeGOkbpyX/HqOiip+UnSsfc4D8U9O3VUaC+4nqLDX
2/1vkNukZhNm4acRs+wf0jwHU6LaHBc1Y3HbwgWcyHyQzr6Xw8k5 9pDW08UySYfrRGEVnwfLnrLT
mPu/TGz2zBYbI86QIQoDrijEHrXbUEMqdk7HyUtwOD52DjLcMBsdpb/GHf8GFh4xrha9ISYC1BR3
K/igdnk71Px5bxt8h0I9qLeXTetn65iI4Wg7KBDRBNZ9WYOdNUoN +l74cutvAmffjzPlxEp+LlCk
ftt5A4HaBKVIGbMZmcdbdSva8KBEYwTgE8LaQg==</Signature><ServerGuid>9b4c91992a49d03f875cee092431 2d42</ServerGuid></ns1:Ticket>,Operation = 4294967296] [] []
[DEBUG] [09/11/2009 15:22:18.620] [1668] [ZenworksWindowsService] [12] [] [ZMD] [] [Getting Session Capability] [] []
[DEBUG] [09/11/2009 15:22:18.620] [1668] [ZenworksWindowsService] [12] [] [ZMD] [] [URI: https://zensrv1.dev.leanderisd.org/z...auth-service/] [] []
[DEBUG] [09/11/2009 15:22:18.620] [1668] [ZenworksWindowsService] [12] [] [ZMD] [] [URI: https://10.192.30.51/zenworks-rmauth-service/] [] []
[DEBUG] [09/11/2009 15:22:18.620] [1668] [ZenworksWindowsService] [12] [] [ZMD] [] [URI: https://zensrv.dev.leanderisd.org/ze...auth-service/] [] []
[DEBUG] [09/11/2009 15:22:18.620] [1668] [ZenworksWindowsService] [12] [] [ZMD] [] [URI: https://10.192.30.50/zenworks-rmauth-service/] [] []
[DEBUG] [09/11/2009 15:22:18.620] [1668] [ZenworksWindowsService] [12] [] [ConnectMan] [] [FindFirstContent()] [] []
[DEBUG] [09/11/2009 15:22:18.620] [1668] [ZenworksWindowsService] [12] [] [ConnectMan] [] [ ] [] []
[DEBUG] [09/11/2009 15:22:18.620] [1668] [ZenworksWindowsService] [12] [] [ConnectMan] [] [https://zensrv1.dev.leanderisd.org/z...mauth-service/ ] [] []
[DEBUG] [09/11/2009 15:22:18.636] [1668] [ZenworksWindowsService] [12] [] [ConnectMan] [] [https://10.192.30.51/zenworks-rmauth-service/ ] [] []
[DEBUG] [09/11/2009 15:22:18.636] [1668] [ZenworksWindowsService] [12] [] [ConnectMan] [] [https://zensrv.dev.leanderisd.org/ze...mauth-service/ ] [] []
[DEBUG] [09/11/2009 15:22:18.636] [1668] [ZenworksWindowsService] [12] [] [ConnectMan] [] [https://10.192.30.50/zenworks-rmauth-service/ ] [] []
[DEBUG] [09/11/2009 15:22:18.636] [1668] [ZenworksWindowsService] [12] [] [ConnectMan] [] [ ] [] []
[DEBUG] [09/11/2009 15:22:18.636] [1668] [ZenworksWindowsService] [12] [] [ConnectMan] [] [ Found host zensrv1.dev.leanderisd.org status: Good] [] []
[DEBUG] [09/11/2009 15:22:18.636] [1668] [ZenworksWindowsService] [12] [] [ConnectMan] [] [ Could not find host: 10.192.30.51] [] []
[DEBUG] [09/11/2009 15:22:18.636] [1668] [ZenworksWindowsService] [12] [] [ConnectMan] [] [ Could not find host: zensrv.dev.leanderisd.org] [] []
[DEBUG] [09/11/2009 15:22:18.636] [1668] [ZenworksWindowsService] [12] [] [ConnectMan] [] [ Could not find host: 10.192.30.50] [] []
[DEBUG] [09/11/2009 15:22:18.636] [1668] [ZenworksWindowsService] [12] [] [ConnectMan] [] [Trying to locate source location: https://zensrv1.dev.leanderisd.org/z...auth-service/] [] []
[DEBUG] [09/11/2009 15:22:18.636] [1668] [ZenworksWindowsService] [12] [] [ConnectMan] [] [ Host name to resolve: zensrv1.dev.leanderisd.org] [] []
[DEBUG] [09/11/2009 15:22:18.636] [1668] [ZenworksWindowsService] [12] [] [ConnectMan] [] [ Found host: zensrv1.dev.leanderisd.org, status: Good] [] []
[DEBUG] [09/11/2009 15:22:18.636] [1668] [ZenworksWindowsService] [12] [] [ConnectMan] [] [Marking location https://10.192.30.51/zenworks-rmauth-service/ Good at the request of module rm-authservice] [] []
[DEBUG] [09/11/2009 15:22:18.636] [1668] [ZenworksWindowsService] [12] [] [ConnectMan] [] [ Setting location name https://10.192.30.51/zenworks-rmauth-service/ to status Good] [] []
[DEBUG] [09/11/2009 15:22:18.636] [1668] [ZenworksWindowsService] [12] [] [ConnectMan] [] [ Adding location: https://10.192.30.51/zenworks-rmauth-service/, status: Good] [] []
[DEBUG] [09/11/2009 15:22:18.636] [1668] [ZenworksWindowsService] [12] [] [ConnectMan] [] [ Host: zensrv1.dev.leanderisd.org, IP address: 10.192.30.51] [] []
[DEBUG] [09/11/2009 15:22:18.636] [1668] [ZenworksWindowsService] [12] [] [ConnectMan] [] [ Using IP address: 10.192.30.51, status: Good] [] []
[DEBUG] [09/11/2009 15:22:18.636] [1668] [ZenworksWindowsService] [12] [] [ConnectMan] [] [ Built location: https://10.192.30.51/zenworks-rmauth-service/ using IP address 10.192.30.51] [] []
[DEBUG] [09/11/2009 15:22:18.636] [1668] [ZenworksWindowsService] [12] [] [ConnectMan] [] [FindFirstContent() returning https://10.192.30.51/zenworks-rmauth-service/] [] []
[DEBUG] [09/11/2009 15:22:18.636] [1668] [ZenworksWindowsService] [12] [] [ZenCache] [] [(Thread 12) GetObject(PROXY_OVERRIDE, UserContext{_LocalId=none; _RemoteId=(Public)}) called] [] []
[DEBUG] [09/11/2009 15:22:18.636] [1668] [ZenworksWindowsService] [12] [] [ZenCache] [] [(Thread 12) GetObject returning <not cached> in 1 ms] [] []
[DEBUG] [09/11/2009 15:22:18.636] [1668] [ZenworksWindowsService] [12] [] [ZenCache] [] [(Thread 12) GetObject(PROXY_DEFAULT, UserContext{_LocalId=none; _RemoteId=(Public)}) called] [] []
[DEBUG] [09/11/2009 15:22:18.636] [1668] [ZenworksWindowsService] [12] [] [ZenCache] [] [(Thread 12) GetObject returning <not cached> in 0 ms] [] []
[DEBUG] [09/11/2009 15:22:18.698] [1668] [ZenworksWindowsService] [12] [] [Remote Management Module] [] [Rights Authentication returned 60] [] []
[ERROR] [09/11/2009 15:22:18.698] [1668] [ZenworksWindowsService] [12] [] [Remote Management Module] [RemoteManagement.RM_RIGHTS_AUTHENTICATION_FAILED] [Unable to perform the Remote Management operation because the Rights Authentication failed.] [] []



When I try to remote manage the workstation from our first primary (zensrv.dev) I get the error, but I can log into our secondary primary (zensrv1.dev) and remote control without a problem. I've tried restarting the NTP service, changing time settings from Local Time to UTC without any success. At this point I'm not sure what else to try. Anybody experienced this error before?

Thanks,

- Patrick