We upgraded to GW SP1 this weekend. I have 3 Web Access servers and all 3 are experiencing excessive Document Viewer Agent Messages. These excessive errors are causing Web Access to be extremely slow.

Here is a sample of the error from the log file.

09-16-09 06:21:08 >> Worker process 1: Processing file identification request...
09-16-09 06:21:14 Error WP1: Action: Conversion; File: 4ab083d3.ntv; Error: Document conversion error: possible configuration/system problem
09-16-09 06:21:35 >> Worker process 1: Processing file identification request...
09-16-09 06:21:41 Error WP1: Action: Conversion; File: 4ab083ef.ntv; Error: Document conversion error: possible configuration/system problem
09-16-09 06:22:43 >> Worker process 1: Processing file identification request...
09-16-09 06:22:49 Error WP1: Action: Conversion; File: 4ab08432.ntv; Error: Document conversion error: possible configuration/system problem

These errors are appearing viewing any email. The server has been up 3 days 15 hrs and it has 6692 errors.

Any help would be appreciated.



The servers are NetWare 6.5 SP8