Hi All,

I need to recover some email for an investigation - and I'm using the steps outline in TID 3373106.

The problem that I'm having is that I can't get the user's password to reset or clear out.

This TID makes no mention of GW8, so I'm wondering if this is the issue. I've successfully done this under GW7 - but this is the first time I've tried this in GW8.