as a k12 school, we have students return to us after a period at another school or a failed run at 'home-school'. we keep their homes. and delete their account. when they return NSM engine hangs because it can't create the directory. this is all fine and understandable, problem is ..... we only know if we look at the engine screen or a teacher complains.....

q. is there a notification config i haven't found?
q. could we not add a choice to policy like 'use existing folder?'