I need you help!

I have an upper management user who is getting the following error message on notify:

Novell GroupWise Notify has encountered a problem and needs to close:
AppName: notify.exe AppVer: module name: msvcr80.dll
ModVer:8.0.50727.4053 offset: 0001c331.

So far reinstalling GroupWise did not fix the problem. Also, GwCheck- DelDupFolders did fix the problem either.

Any help will be great appreciated:

Thank you.