I checked the thread already here concerning Clearing a connection\locked file

Quote Originally Posted by utman View Post
Look in NRM (http://IP:8008)>Manage NCP Services>Manage Connections and you should be able to choose and clear connections. To view connections either click on the house icon or Manage NCP Services> Manage Shares and chose the information icon to the right of the volume and then it will display the open files.

What can we do if the file,in this case a winword, is telling me that it is already open by a certain user but in Manage Shares the file is not showing as opened