Most support sites like Dell's and Compaq's have links to files
(drivers,
software, etc...) that are available for download. These links
usually
point to a filename on a ftp server. When my users click on the link,
they
get a 504 error after a long period of time. In the address box, you
see
the server, folder path and filename that the users was trying to get
to.
If the user removes the filename so that only the server and folder
path
remains, they get a full listing of all the files in that folder at
which
point they can select the file they wanted and copy it to their hard
drive.
I have read many times that some sites don't use standard ports when
users
requests file downloads. Is this the case for my users when they
click on
the download link? In their browser settings, they do have "enable
folder
view for ftp site" and to use passive FTP. On our BorderManager
server, ftp
proxy is turned off and we have filters to allow ftp. Has anyone
encountered this? Does anyone have any suggestions for me?

Thanks