I've Zenworks CM 10.2 and remote control utility nzrviewer.exe installed on the server.

On the client I only have an OOTB OS and the nzrviewer.exe installed.

When I initiated the remote control from server with command line like "nzrviewer.exe /remotecontrol [client ip]~~5950" I ended up with an error message saying "Failed to connect to server". But when I initiated the connection from client with the same command line but server ip, the remote control worked just fine.

I set the logging level at "debug and above" but the log file was empty when the operation was finished.

any ideas?