I've got a couple users complaining that they are not getting the desktop icon for a NAL. I've associated it at the country OU level for users and it works for everyone else. If I associate it on the problem users parent OU or add them to a group with the NAL associated it appears. The strange thing is there is another NAL that is appearing for these users and its associated at the country OU level.

eDir Structure:
>Country OU
>>Site OU
>>>Users OU (sometimes the user account is directly under the site OU)

Why is this so inconsistant?