I am a desktop support technician at my work and a user is having a problem with GW 8 that I am unsure on how to fix.

In tools > options > environment > appearance, you can change your default folder views. She has "display folder list", "favorites folder list", and "full folder list" checkmarked. This is how she would prefer to view her folders, however, sometimes when switching between mailboxes and/or calendar, GW will change it so that simple folder list is also shown. When she goes back into "appearance", simple folder list is checked. I have no idea why GW would change this on its own.

Any suggestions? I apologize if this thread exists elsewhere.

Thank you,

Cassey Varvel