I get this error message when I try to request remote session from a manage device to an assigned remote operator(dnsname):

"Initialization of encryption for the session failed.Unable to proceed"

I created a logfile and got this info:

"Connected to RFB server, using protocol version 3.7
Authentication scheme: Novell authentication
Sent console version information...
AIC request accepted.Received message from the Agent for AIC. Value = 0
Novell Encryption: Certificate not provided
Novell Encryption: Performing SSL handshake...
SSL handshake failed. Error: 0. Reason: 6. Details: sslv3 alert handshake failure
Initialization of encryption for the session failed. Unable to proceed.
Initialization of encryption for the session failed. Unable to proceed."


Any idea how to fix so that the handshake works?