sles GW8 SP1

Last week, I only learned about it this morning, we added a user to one of our postoffices.
The user cannot access his account. When I check the user in ConsoleOne I'm getting the following message

"The GroupWise Information for this object does not exist. A possible cause is that replication is still in progress."

I thought about deleting the account and recreating but I'm not sure if this will solve the problem.