I am trying to create a master image that has ZCM installed. I was wondering what the supported steps are for doing this. I work for a company with lots of remote sites and most imaging is done remotely. We need to be able to remote control the machines when they come back up and we need the machines to use the image safe to rename themselves. I am using sysprep and so far I have seen mixed results. When creating the image I install ZCM and I cancel the reboot, Disable the ISD service, disable SID recovery, and I delete the GUID from HKLM\Software\Novell\Zenworks\PreAgent and I delete any subkeys containing machine names from HKLM\Software\Novell\Zenworks\Remote Management\Agent. So far I have seen mixed results. Sometimes the image safe data is applied and other times it is not. Another odd thing that happens is, when I PXE boot to our ZCM server and do a zisedit from a PC that should have image safe data, sometimes it shows as having ISD and others it doesnt.