Hi there, have a bit of an odd problem - i'm thinking it will point towards DNS issue but not sure where to look(or double check) basically i cannot remote control managed devices via their device name, only via their IP address, but if i use the standalone tool (NRZViewer.exe) i can connect either via the device name or IP so not sure where the issue is, any help much appreciated. Cheers. Oh yeah, using ZCM 10.2. Cheers, Mike.