I have zcm10.3.0(a) upgraded from 10.2 and have commenced deployment of the update. On some PC's I am receiving MSI errors one of which is listed below ( to a win2k pc). The problem is the PC is based off site so i dont have the luxury of physical access and cannot remote manage now either. ( I can use Citrix GoToAssist if necessary)

Error: Installation of novell-zenworks-windows-desktop- failed

I have tried to remove the agent using the agent cleanup tool and add remove programs but I am still getting this error.

Any ideas on how to overcome this problem?

Is there a comprehensive agent removal tool or is the one i am using sufficient (zcm10.2AgentCleanup)?