On ZEN Desktop management 7, when we used Console1 to remote file transfer, we were able to see "hidden" files. Sometimes we need to clear a malware suspect file out of the user's browser cache. No need to talk them through this, just remote in and remove it.

With ZCM 10 remote management we cannot see hidden files and there do not seem to be any policy settings to change this.

File Transfer Settings

[x] Allow transferring files on managed device
[ ] Ask permission from user on managed device before starting File Transfer
[ ] Give visible signal to user on managed device during File Transfer
[x] Allow files to be downloaded from managed device
File Transfer root directory ["\" ] ( Remote Operator can transfer files within the specified directory only. The default directory is "My Computer" )

Any suggestions?