Hi there, I have an issue where i have managed device's outside of the firewall that i cannot do anything with from the ZCM console, eg refresh, remote control etc etc. The device's show up as a status of green(eg, OK) and from the actual device i can do refreshs etc and it seems to refresh ok, but won't actually let me do anything else. I have checked the firewall port confrig for incoming and outgoing and it all seems ok. If i do a device discovery from the console i can pick up the devices outside of the firewall ok. Have had a look through a few logs and not really getting anywhere other than 'connection failed' etc - i am ssuming this is going to be a firewall issue, but i'm not 100%sure what would be stopping it, so any advise/guidance would be much appreciated as always! Regards, Mike.