Hey all,

I'm trying to create a role for my helpdesk users so they may remote control user's machines.

I have created a remote control role and assigned all remote management rights (RC, RV, TF, RE, RD, URM). I have associated with some helpdesk users as well.

When the help desk user logs in, only the remote control options are available as expected. When the helpdesk user tries to remote control a machine, a message pops up saying the user does not have the permission to remote control the machine.

What am I missing?