I have 2 reports so far of a user looking for a message, they open their
archive and can't find it. They go their archived trash folder and the
message is there.

They claim they never deleted the message in their archive nor was the
message in the trash when the message archived.

IS there any mechanism in GW that could cause this? Running GW 8.0 SP1, HP1
on both the server and client side.