This post could probably also go into the GroupWise client forum also - but I'll try here first. I have a user who is having an issue with contacts just disappearing from their address book. Usually these are contacts are synchronised from their mobile device to their groupwise account in "unfiled" address book the user then moves these contacts to their frequent contacts. Generally the info contained in the contact details are only the name and phone number.

Some time later (days or maybe weeks) when the user wants to recall the contact they have gone from both the mobile device AND frequent contacts. Is this a known bug or is the logic of moving them to frequent contacts not a good one. The user synchronises frequent contacts and unfiled.

We are running GW 8.1 and mobile server 3.01 ( which is about to be replaced this month thank god). The users client is up to date. Any Ideas?