I'm trying to resolve a problem with Patch Management after applying the update for ZCM (10.3.0a) to my ZCM 10.2.2 server. I receive the following error when I select any patches in patch management.


java.lang.NullPointerException
at com.patchlink.sapphire.web.pages.vulnerability.UIU til.rebootRequired(UIUtil.java:39)
at com.patchlink.sapphire.web.pages.vulnerability.Vie wVulnerabilityInfoSnapshot.bindGrid(ViewVulnerabil ityInfoSnapshot.java:203)
at com.patchlink.sapphire.web.pages.vulnerability.Vie wVulnerabilityInfoSnapshot.prerender(ViewVulnerabi lityInfoSnapshot.java:150)
at com.novell.web.controls.WebControl.preRenderRecurs iveInternal(WebControl.java:2626)
at com.novell.web.controls.WebControl.preRenderRecurs iveInternal(WebControl.java:2637)
at com.novell.web.controls.WebControl.preRenderRecurs iveInternal(WebControl.java:2637)
at com.novell.web.controls.WebControl.preRenderRecurs iveInternal(WebControl.java:2637)
at com.novell.zenworks.fw.web.internal.layout.Snapsho tTemplate.preRenderRecursiveInternal(SnapshotTempl ate.java:460)
at com.novell.web.controls.WebControl.preRenderRecurs iveInternal(WebControl.java:2637)
at com.novell.web.controls.WebControl.preRenderRecurs iveInternal(WebControl.java:2637)
at com.novell.web.controls.WebControl.preRenderRecurs iveInternal(WebControl.java:2637)
at com.novell.web.controls.WebControl.preRenderRecurs iveInternal(WebControl.java:2637)
at com.novell.web.controls.WebControl.preRenderRecurs iveInternal(WebControl.java:2637)
at com.novell.web.controls.WebControl.preRenderRecurs iveInternal(WebControl.java:2637)
at com.novell.web.controls.WebControl.preRenderRecurs iveInternal(WebControl.java:2637)
at com.novell.web.controls.WebControl.preRenderRecurs iveInternal(WebControl.java:2637)
at com.novell.web.controls.WebControl.preRenderRecurs iveInternal(WebControl.java:2637)
at com.novell.web.controls.WebControl.preRenderRecurs iveInternal(WebControl.java:2637)
at com.novell.web.controls.Page.internalProcessReques t(Page.java:599)
at com.novell.web.controls.Page.processRequest(Page.j ava:528)
at com.novell.zenworks.fw.web.internal.layout.Index.p rocessRequest(Index.java:518)
at com.novell.web.internal.controls.PageTag.doEndTag( PageTag.java:86)
at org.apache.jsp.jsp.index_jsp._jspService(index_jsp .java:193)
at org.apache.jasper.runtime.HttpJspBase.service(Http JspBase.java:98)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:803)
at org.apache.jasper.servlet.JspServletWrapper.servic e(JspServletWrapper.java:328)
at org.apache.jasper.servlet.JspServlet.serviceJspFil e(JspServlet.java:315)
at org.apache.jasper.servlet.JspServlet.service(JspSe rvlet.java:265)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:803)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:188)
at org.apache.catalina.core.ApplicationDispatcher.inv oke(ApplicationDispatcher.java:691)
at org.apache.catalina.core.ApplicationDispatcher.pro cessRequest(ApplicationDispatcher.java:469)
at org.apache.catalina.core.ApplicationDispatcher.doF orward(ApplicationDispatcher.java:364)
at org.apache.catalina.core.ApplicationDispatcher.for ward(ApplicationDispatcher.java:301)
at com.novell.web.NJWCServlet.serviceImpl(NJWCServlet .java:97)
at com.novell.zenworks.fw.web.internal.ZENworksServle t.service(ZENworksServlet.java:84)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:803)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:188)
at com.patchlink.sapphire.web.pages.vulnerability.ses sion.HibernateSessionFilter.doFilter(HibernateSess ionFilter.java:75)
at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:215)
at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:188)
at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:210)
at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:174)
at org.apache.catalina.authenticator.AuthenticatorBas e.invoke(AuthenticatorBase.java:525)
at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:117)
at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:108)
at com.novell.zenworks.tomcat.ZENRequestValve.invoke( ZENRequestValve.java:1196)
at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:151)
at org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:870)
at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt ocol.java:665)
at org.apache.tomcat.util.net.PoolTcpEndpoint.process Socket(PoolTcpEndpoint.java:528)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThr ead.runIt(LeaderFollowerWorkerThread.java:81)
at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:685)
at java.lang.Thread.run(Thread.java:595)


I located the msi installation files in C:\Program Files\Novell\ZENworks\install\downloads\msi and ran the following in an attempt to repair the installation thinking something might be corrupt
novell-zenworks-java-utilities-server-10.3.0.27209
novell-zenworks-java-utilities-langs-server-10.3.0.27209
novell-zenworks-patch-10.3.0.53676
novell-zenworks-patch-langs-client-10.3.0.53702
novell-zenworks-patch-management-agent-10.3.0.31
novell-zenworks-patch-management-server-10.3.0.31

I have also tried to remove the /share/tomcat/work/Catalina/localhost
as mentioned in TID 7000434, but this did not help.

We are running ZCM 10.3 on a Windows Server 2008 (32-bit) server.

If anyone has a suggestion, your help is much appreciated.

Thanks,
Travis