We have 4 BES servers connected to 4 different Post Offices in 4 different GroupWise systems suddenly stop working over SOAP. We opened a ticket with Blackberry but after hours of troubleshooting their only solution was to switch to OAPI mode. We are now getting complaints from users about the delay in getting their email (which Blackberry said would be an issue with OAPI mode) and would like to get back to SOAP mode.

The only other issue we had that day was that we had a proxy server fail but that should not effect the communication between the BES servers and the GroupWise servers because they are both internal.

I can telnet from the BES servers to the GroupWise servers over the soap port.

The following is an excerpt from the GWSC log:

[44009] (05/28 11:02:46):{0x22E4} {GWSC} {GWSoapConnector} Exception in [POATest] - System.NullReferenceException: Object reference not set to an instance of an object.
at GWSCLibrary.ICESession.POATest()
[44009] (05/28 11:02:46):{0x22E4} {GWSC} {GWSoapConnector} Exception in [GetEvents] - System.NullReferenceException: Object reference not set to an instance of an object.
at GWSCLibrary.ICEInterface_SC.GetEvents(WORKDEFN eEventDefn, DateTime dFromDate, DateTime dUntilDate, SortedList& aEventList)
[14047] (05/28 11:02:47):{0x1E04} {2} {Bb User1} Login Failed: Err=Login Response status was empty, verify user's POA is running with SOAP enabled, UserName=Bb User1
[24021] (05/28 11:02:47):{0x1E04} {2} {Bb User1} Not Logged in
[14047] (05/28 11:02:50):{0x21C8} {1} {Bb User2} Login Failed: Err=Login Response status was empty, verify user's POA is running with SOAP enabled, UserName=Bb User2
[24021] (05/28 11:02:50):{0x21C8} {1} {Bb User2} Not Logged in
[44009] (05/28 11:02:54):{0x2434} {GWSC} {GWSoapConnector} Exception in [POATest] - System.NullReferenceException: Object reference not set to an instance of an object.
at GWSCLibrary.ICESession.POATest()
[44009] (05/28 11:02:54):{0x2434} {GWSC} {GWSoapConnector} Exception in [GetEvents] - System.NullReferenceException: Object reference not set to an instance of an object.
at GWSCLibrary.ICEInterface_SC.GetEvents(WORKDEFN eEventDefn, DateTime dFromDate, DateTime dUntilDate, SortedList& aEventList)

BES 4.1.4mr6 GW client 8.0.1HP1
GroupWise POA 8.0.1 HP1

Thanks,
-Mike-