I know one of the chief complaints, especially with GroupWise is that
bugs keep living on version after version. Bugs were reported before
8.02 and they are still there with the old stand by, it will be fixed in
the next version.. or the one after that.

Anyone though about setting up a major bug wiki to track the stuff?
Detail them, document them and keep track of what's fixed and not fixed
and then periodically beat up the GW team with reminders to actually
look at it?