Hi.

I hope this is OK to you:

As this issue shows up for some users, always for *both*, Webaccess
Login and GWClient 8.0.2 login I posted this to the "web-access" and
"clients"...


WEBACCESS:
"Your mailbox is unavailable. Please contact your system administrator."

This message only shows up, when I enter a valid login name, password
doesn't matter: may be right, empty or anything.



GWCLIENT:
%programfiles%\Novell\GroupWise\grpwise.exe /@u-?
login with the same users giving trouble with Webaccess:

"The password entered is not correct.
Type the correct password. Remember that passwords are case
sensitive."

The password is correct, I copied it, then
1) pasted it to "change groupwise password",
2) pasted it to the GWClient login dialoge.


When I "Use eDir Authentication", the users that fail to login manually
through GWClient 8.0.2 and WebAccess 8.0.2 *CAN* access their mailbox
without any trouble.



poa log file:
------------------------------------------------------------------------
"heike" is fine, "LSCHRAUD" fails.

21:47:22 429 C/S Login WebAccess ::GW Id=heike :: 192.168.39.1
21:54:16 427 C/S Login WebAccess ::GW Id=lschraud :: 192.168.39.69
[192.168.39.1]

21:59:38 429 C/S Login Windows Net Id=admin.schaud ::GW Id=heike ::
192.168.39.69
22:00:08 429 C/S Login Windows Net Id=admin.schaud ::GW Id=lschraud ::
192.168.39.69

22:06:06 409 Log Level: Verbose
22:06:23 429 *** NEW APP CONNECTION, Tbl Entry=0, Check ID=1279747162
22:06:23 429 C/S Login Windows Net Id=admin.schaud ::GW Id=lschraud ::
192.168.39.69
22:06:23 429 Error: Invalid password [D019] User:lschraud (lschraud)
22:06:23 429 *** APP DISCONNECTED, Tbl Entry=0, Check ID=1279747162
22:06:34 429 *** NEW APP CONNECTION, Tbl Entry=0, Check ID=1279747163
22:06:34 429 C/S Login Windows Net Id=admin.schaud ::GW Id=heike ::
192.168.39.69
22:06:37 429 *** NEW APP CONNECTION, Tbl Entry=2, Check ID=1279747164
22:06:37 429 C/S Login Windows Net Id=admin.schaud ::GW Id=heike ::
192.168.39.69
22:06:37 429 *** APP DISCONNECTED, Tbl Entry=2, Check ID=1279747164
22:06:40 429 Client Slap session [25691] from IP address 192.168.39.69
Bag ID= 25674
22:06:40 429 Client Slap Socket Bag ID = 25674 has been added
22:06:41 429 *** APP DISCONNECTED, Tbl Entry=0, Check ID=1279747163
------------------------------------------------------------------------


webaccess LOG file:
------------------------------------------------------------------------
[snip]
07-21-10 22:09:53 WebAccess Server is ready for work
07-21-10 22:09:55 GWDVA is initialized and running
07-21-10 22:10:35 >> Server Thread is processing a request...
07-21-10 22:10:35 Peak number of busy server threads: 1
07-21-10 22:10:35 Lookup Agent
07-21-10 22:10:35 << Server Thread finished servicing client
07-21-10 22:10:35 >> Server Thread is processing a request...
07-21-10 22:10:35 Someone wants to login
07-21-10 22:10:35 << Server Thread finished servicing client
07-21-10 22:10:35 >> Server Thread is processing a request...
07-21-10 22:10:35 Checking UTF8 compatibility
07-21-10 22:10:35 << Server Thread finished servicing client
07-21-10 22:10:35 >> Server Thread is processing a request...
07-21-10 22:10:36 Login failed: User heike supplied invalid password
07-21-10 22:10:36 Login rejected: Password is incorrect
07-21-10 22:10:36 Login failed: heike
(this was intentionally misspelled password)

07-21-10 22:10:36 << Server Thread finished servicing client
07-21-10 22:10:42 >> Server Thread is processing a request...
07-21-10 22:10:42 Someone wants to login
07-21-10 22:10:42 << Server Thread finished servicing client
07-21-10 22:10:42 >> Server Thread is processing a request...
07-21-10 22:10:42 Checking UTF8 compatibility
07-21-10 22:10:42 << Server Thread finished servicing client
07-21-10 22:10:42 >> Server Thread is processing a request...
07-21-10 22:10:42 ...SCHR.PO1SCHR.heike Login

07-21-10 22:10:42 Peak number of users logged in: 1
07-21-10 22:10:42 << Server Thread finished servicing client
07-21-10 22:10:42 >> Server Thread is processing a request...
07-21-10 22:10:42 ...SCHR.PO1SCHR.heike List folders

07-21-10 22:10:42 << Server Thread finished servicing client
07-21-10 22:10:42 >> Server Thread is processing a request...
07-21-10 22:10:42 ...SCHR.PO1SCHR.heike Open folder of incoming
messages
07-21-10 22:10:42 << Server Thread finished servicing client
07-21-10 22:10:43 >> Server Thread is processing a request...
07-21-10 22:10:43 ...SCHR.PO1SCHR.heike Open folder of incoming
messages
07-21-10 22:10:43 << Server Thread finished servicing client
07-21-10 22:10:43 >> Server Thread is processing a request...
07-21-10 22:10:43 << Server Thread finished servicing client
07-21-10 22:10:45 >> Server Thread is processing a request...
07-21-10 22:10:45 ...SCHR.PO1SCHR.heike Logout

07-21-10 22:10:45 << Server Thread finished servicing client
07-21-10 22:10:56 >> Server Thread is processing a request...
07-21-10 22:10:56 Lookup Agent
07-21-10 22:10:56 << Server Thread finished servicing client


..... and now again "LSCHRAUD"
07-21-10 22:10:56 >> Server Thread is processing a request...
07-21-10 22:10:56 Someone wants to login
07-21-10 22:10:56 << Server Thread finished servicing client
07-21-10 22:10:56 >> Server Thread is processing a request...
07-21-10 22:10:56 Checking UTF8 compatibility
07-21-10 22:10:56 << Server Thread finished servicing client
07-21-10 22:10:56 >> Server Thread is processing a request...
07-21-10 22:10:56 Login failed: User lschraud GroupWise login rejected
(d05a)
07-21-10 22:10:56 Login failed: lschraud
07-21-10 22:10:56 << Server Thread finished servicing client
------------------------------------------------------------------------


"D05A" = "User database access denied". Again: Password was copy-pasted
to both, "Change GroupWise Password" and webaccess login page.
And I set it "as-simple-as-possible" = "xxx" ;)


Accessing that mailbox "LSCHRAUD" from a current eDir login through
"Use eDir Authentication" *DOES* work fine, so I cannot see how the DB
should be damaged e.g.






Any suggestions appreciated, regards, Rudi.