Back in the days of Zen 1.1 or 2, there was an email app that allowed a
user to submit a help request via email.
The app pulled NDS information so the user did not need to file it in.

Is there a cool solution for this?

I am using Numara Trackit to monitor an email address and import work
requests that users submit through a PHP coded page. it works well, but
I want to minimize the user input.