(tried posting earlier today but it looks like it never showed up so here it
is again...)

Looking for help desk software that's not too expensive, say less than
$1,500.00. Install, answer a few questions, don't have to deal with it.
Windows-based preferred but not required.

A web page for filling out the trouble tickets is what we'd like, no client
to deal with.

And if it could email the parties involved with status updates, etc, that
would be a +.

Spiceworks looks nice but both times I tried their offering it locked up the
server cold. Monarch? ??