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Thread: Help Desk Software

  1. #1
    Mike M NNTP User

    Help Desk Software

    (tried posting earlier today but it looks like it never showed up so here it
    is again...)

    Looking for help desk software that's not too expensive, say less than
    $1,500.00. Install, answer a few questions, don't have to deal with it.
    Windows-based preferred but not required.

    A web page for filling out the trouble tickets is what we'd like, no client
    to deal with.

    And if it could email the parties involved with status updates, etc, that
    would be a +.


    Spiceworks looks nice but both times I tried their offering it locked up the
    server cold. Monarch? ??


    TIA,
    Mike


  2. #2

    Re: Help Desk Software

    -----BEGIN PGP SIGNED MESSAGE-----
    Hash: SHA1

    You mean the post from 10:58 MDT today that has eight replies already?

    Good luck.





    On 09/20/2010 07:41 PM, Mike M wrote:
    > (tried posting earlier today but it looks like it never showed up so here
    > it is again...)
    >
    > Looking for help desk software that's not too expensive, say less than
    > $1,500.00. Install, answer a few questions, don't have to deal with it.
    > Windows-based preferred but not required.
    >
    > A web page for filling out the trouble tickets is what we'd like, no client
    > to deal with.
    >
    > And if it could email the parties involved with status updates, etc, that
    > would be a +.
    >
    >
    > Spiceworks looks nice but both times I tried their offering it locked up the
    > server cold. Monarch? ??
    >
    >
    > TIA,
    > Mike
    >

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